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Customer Care Executive (Domestic), Hyderabad

Company :
Tata Business Support Services
Job Location :
Hyderabad, Kukatpally
Experience :
0  - 1  yr/s
Contact Person :
B Vinay Kumar
Vijay Sai Towers 7th Floor Above Reliance Digital
Skills :
Positive Attitude, Good Communication Skills, Pleasing Personality, English, Hindi
Salary :
90,000-150000 per month
No. of Job Positions :
Reference Code :
(75169) - Posted on 07-02-2015
Job Description
To Answer queries/ resolve problems of customers through Inbound calls and if required up sell/ cross sell.

Attend inbound calls of customers with regards to give or take information.
Ability to up sell/ cross sell.
Ability to understand what makes the customer tick.
Implement all feedback given by Supervisors.
Questions team leader or manager to obtain full understanding of what information is being requested.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Manage length of calls.

Key KPI to be delivered by the role:
Service levels and quality of resolution provided for service requests processed.
Nil Repeat requests(Calls/ SMS/ Emails etc)

Functional competencies:

Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.

- Good typing skills (Quality & Speed)
- Good communication skills
o Ability to handle telephonic conversations
o Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension
- Note: - we have openings for optional languages like Kannada, Malayalam
Tamil, Marathi, Assamese.

Role based competencies:-

- Customer Focus
- Speed and quality of resolution
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress
- Good problem solving skills
- Continuous learning ability

Hiring Specification
Work experience: Freshers
Educational qualification: 12th Pass/ Diploma
Age: 18 years onwards

Working Hours for the process:
- Process timings Rotational shifts (Including night shifts)
- Weekly Off - Rotational

Direct walk-in to the below mention address

Walk-in timing is 9am to 1 pm from Monday to Friday.

Carry updated resume and one passport size photo.

Interview Process:-
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round

Vijay Sai towers 7th Floor
Above Reliance Digital show room
Opp BJP party office Kukatpally Hyderabad.
Contact num:- 040-66951995.
Candidate Profile
Excellent Communication skills in Hindi and English are Mandatory

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