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Technical Support Advisor, Gurgaon


Company :
IREC Solutions
Job Location :
Gurgaon
Experience :
0  - 4  yr/s
Contact Person :
Ms. Dipti Gandhi
3H-105 BP, 1st Floor
FARIDABAD
0129-4063679
Skills :
Photoshop, Flash, Good Communication Skills, English
Salary :
1.2 - 2.0 Lacs per annum
No. of Job Positions :
25
Reference Code :
(44713) - Posted on 03-03-2010
Job Description
Summary:
Provide a high quality phone and on-line technical and customer service support for end-user customers. Should know how to excel and exceed customers expectations by going the extra mile even in moderately stressful situations
Pre- Requisites:
Must be an Indian citizen and resident and should be at least 18 years of age.
Must have excellent communication/ interpersonal (verbal & written) skills.
Should be willing to work in 24*7 environment.

Roles and Responsibilities

Provide technical aid to customers regarding CLIENT products and services.
To remain current on minimum CLIENT requirements.
Document all customer interactions in a case tracking database.
Resolve customer issues through the use of a knowledge-base, direct use of product and operating systems, product user guides and other reference materials.
Call back customers waiting for follow up.
Meet performance standards within the team parameters.
Candidate Profile
Soft Skills/ Communication Skills:

Excellent communication/ interpersonal/ presentation skills with clarity in speech, fluency and grammar.
Must demonstrate clear articulation with excellent reading and writing skills.

A Technical Advisor must have

Excellent technical knowledge.
Excellent critical thinking, problem solving, customer handling and network support skills.
Good analytical, logical and comprehension aptitude.

Technical Knowledge/ Skills

Ability to use a Desktop Computer System.
Ability to use Internet and Email with moderate keyboard skills.
Knowledge of browsers and internet based applications.
Problem solving skills in Technical troubleshooting environment.
Familiarity with Operating Systems.
Basic Working Knowledge of Photoshop, Dreamweaver & other Flash and designing softwares.
Candidates with prior technical expertise will be given preference.


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