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Tech Support, Hyderabad


Company :
Dell is a Technology driven company with a unique Dell Direct model
Job Location :
Hyderabad
Experience :
0  - 3  yr/s
Contact Person :
Sahana Deshpande
Dell International Services, Behind Cyber Gateway, Hi-Tech City,
Hyderabad
9704990245
Skills :
Networking, Hardware, Good Communication Skills, English, Neutral Accent
Salary :
1.8 - 3.5 Lacs per annum
No. of Job Positions :
25
Reference Code :
Tech Support (44113) - Posted on 03-03-2010
Job Description
Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.

Accountabilities:

Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.

Identify and provide input on unique or recurring customer problems

Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.
Candidate Profile
Any graduate.
Undergraduate with 1 year experience in International call center. Fresher Graduates can also apply.
- Graduates with Non ITES experience can also apply.




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