Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.
Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
Identify and provide input on unique or recurring customer problems
Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.
Undergraduate with 1 year experience in International call center. Fresher Graduates can also apply.
- Graduates with Non ITES experience can also apply.