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Customer Support, Delhi

Company :
Syna Infotech Solutions
Job Location :
Experience :
0  - 3  yr/s
Contact Person :
Mr. Nayak
Salary :
6500-12000 per month
No. of Job Positions :
Reference Code :
0001 (41983) - Posted on 02-12-2009
Job Description
1. Create a sales Enquiry Register.
2. Create a Telephone Index ( Buy Telephone Diary)
3. On instructions form the Branch Head for payment follow up
4. Record in file & soft copy for tracking.
6. Hard copy and soft copy after approval. ( Email & Approval).
7. Register on daily basis and soft copy report.
8. Register on daily basis and softcopy report.
9. After approval form service head route calls.
10. Take feedback and maintain record softcopy and FCRs
11. Get Indent from staff sales/ service) for approval.
12. List Record and make a document send to H. O
13. Call and the relevant people at H. O. and service staff
14. List record and make a softcopy for material tracking
15. Monitor and report the activities and route the call for service.
16. Make Daily Stock, Complaint, Resolution and attendance reports
17. Maintain the contact and Schedule for material receipt and dispatch.
18. Proper placement of the demo request, service requests, material requests etc,
19. Prepare a daily, weekly, monthly stock statement.
20. Complaint reports daily basis to service & Branch Manager.
21. Tracking of warranty & non warranty equipment customer wise.
22. Tracking of warranty & non warranty equipment
23. Prediction based on the requirements for the material
24. On demand draft the quotations.
25. On demand basis form the concerned people.
Candidate Profile
Graduate. good communication skill, near by Greater Kailash.

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