Resume - Manager- Customer Service

(Keywords : Service delivery, service marketing, Payment collection, revenue generation, dealer management, inventory management)
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  Candidate Details
Position Sought :
Manager- Customer Service
Age :
30 years     Experience : 8.0
Qualification :
B.Tech (Mechanical)Jamia Millia Islamia, Delhi 
MBA (Marketing)Punjab Technical University, Jalandhar 
Preferred Location :
NCR, Delhi, Greater Noida, Gurgaon, Noida
Job Category :
Other Engineering
Expected Salary :
11 lac pa


B. Tech(Mechanical) Engineer with MBA in Marketing and 8 years of experience in Customer Service, handling Service operation of Airconditioners for customers in Haryana, Chandigarh, Punjab, HP and Jammu & Kashmir, Business development, Customer management, AMC finalization, Payment collection and Channel management and Service Delivery.
Presently associated with Reputed Company As an Assistant Manager- Customer Service, Located at Chandigarh.
Expertise in handling overall operations of Service Business of Air conditioning which include AMC & revamp business generation for various Air conditioning products like Window/ Split, ductable Splits, cold rooms, etc

From April 2006 to till date with Blue Star Ltd as Assistant Manager- Customer Service

Key Account Area:

Providing Service support 24X7 to National account customers like Kotak Life Insurance, Kotak Bank, Kotak Securities, Bata, L & T, etc
Providing Service support 24X7 to Cold room customers like Cipla, Alchemist, Glaxo, Sun Pharma, Lupins, Ranbaxy etc
Maintaining RT as 4 Hr within city limits & TAT as 48 Hrs
Handling all Air-conditioning products installed at Customer premises like Window/ Split Air-conditioner, cold store, Cold Storage, Duct able Split, Package, Air cooled chillers, heat pumps, Precision Air-conditioners, cold store etc.
Marketing of Cold Room AMC.
Finalization of AMC & revamp Job with customer.
Payment collection from customer against AMC & Revamp work.
Managing and providing the quality services in Haryana, Punjab, Himachal Pradesh and J & k states through a network of dealers.
Customer Management and customer satisfaction.
Channel Management
To Provide Technical Assistance to Dealers and associates for new machines or in case of any problem at site.
Inventory management and Warranty Claims
From April 2006 to June 2011 with Blue star ltd Chandigarh as Assistant Manager- Telecom Operations.
Key Account Area:

Develop relationships with key decision makers in target organizations for business development.
Sales of special design Air conditioners for Telecom Operators for their Cell sites.
Explanation of the technical operation of our product and the value addition Bluestar is providing.
Single point contact for the organizations like Bharti Airtel, Vodafone, Indus Towers and many more telecom giants.
Managing installation & commissioning activities of Air Conditioners at Customer sites as per the customer requirement.
Payment collection from customer against Supply of Air conditioners & AMC.
Managing and providing the quality services in Haryana, Punjab, Himachal Pradesh and J & k states through a network of dealers.
Customer Management and customer satisfaction.
Associate and Dealer development.

From August 2004 to March 2006 with Kone Elevators India Pvt as-Installation Engineer Located in Delhi NCR
Kone Elevators India Pvt Ltd. is an leading MNC in the field of Elevators & Escalators. Kone Elevators is world No.2 company in the world in the field of elevators.
Key Result Area:
Scheduling of various projects and complete the installation as per the target within estimated costs/ agreed time schedule in the area of Delhi, Gurgaon & Noida
Supervise the various erection sites, monitor and follow- up on the installation process so that installation of elevator should be done as per standard with safety
Assist the sub contractors technically during erection, management of man power in order to complete the installation of lift in time
Commissioning and trouble shooting of elevators.
Accountability for administrative activities of the department such as maintaining job files, handle site cash for day to day operation, evaluate the sub contractors on a regular basis and develop them for a long association.  
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