| Resume |
PROFESSIONAL WORK EXPERIENCE:
HCL TECHNOLOGIES LTD. NOIDA (OPERATIONS): (Nov 2005-Nov2006)
BRITISH TELECOM BROADBAND
Role-: Technical Support Engineer Tier1
To provide professional support, Troubleshooting and resolution to Technical, Operational And
Procedural Issues via Remote Access/ Voice. Interact with all Voyager Routers (205,210,220v)
Wireless (2091,2500v,2110 & 2 Wire 1800HG) BT Converged Hubs & Modems
(105 USB & SPEEDTOUCH). Configuration and Troubleshooting via Remote Access
the Clients Terminals/ Routers. Works on All ISP & BT Browser Related Issues on ADSL Structure. Providing Integrated Informational Solutions to Professional Clients of BT RETAIL Broadband.
HOSPITAL INDUSTRY FARIDABAD: (Nov 2006-Till Date)
I. T CENTRE (EDP)
Role-: Network Support L 1
Responsibilities: Profile Experienced with the installation, configuration, upgrading Diagnosing
Of PC's, Home Networks and Peripheral Devices. Proven ability to troubleshoot technical
Problems to provide effective solutions Ability to work independently as well as Part of a team.
Network Support: Quickly handled problem tickets and aided users after configuration
Changes. Set up workstations and laptops for new employees: configured systems, ensured
Network Connectivity, and installed and tested hardware and software.
Provided 1st level -Desktop, laptop, peripheral, and Network Support
Routers (Cisco 2500,2600), Switches and Cable Media.
Perform Technical Equipment setup (new PCs, printers, etc. )
Perform hardware/ software maintenance as needed.
Responsible for the installation of computers and peripherals in Network and Single
TRAINING AND INDUSTRY EXPOSURE:
o Completed the summer training in ESCORTS HOSPITAL & RESEARCH CENTRE LTD. Faridabad
In the year 2003 for 6 weeks. (EDP DEPTT) On System Hardware.
o Completed industrial training in YAMAHA INFOTECH LTD. (NOIDA) for 1month During the
Year 2004. Under 2 modules-:
Attend all Trouble Tickets that were raised on System-Hardware for IT-CENTER, YMSJP.
Works on Network (LAN) on the behalf of IT-Center for Yamaha Motors Noida during the