| Resume |
Contact Details- Cell: 9898093976/ 8980881189 E-Mail: com
& #61558; Professional Exposure :
- Current Employer: Project Manager at AMI Tech India Pvt. Ltd. Vadodara since Apr 2013 (1.5 + Years Exp. )
- Past Employer: Sr. CE at HCL Infosystems Ltd. Vadodara from Aug 2002 to March 2013. (11 Years Exp. )
& #61558; Responsibility Flow :
Responsible for Gujarat Region Projects. At Present 5 different Project i. e. RAPDRP Gujarat, GETCO SLDC (Infosys SI), MGVCL, DGVCL and UGVCL Project.
Responsible for Planning and execution for all Projects as per PO till the completion of project.
Project Contain Internal cost sheet, Process for Management approval, assigning team, implementing IT infrastructure then deliver Project.
Customer Relationship Management.
Billing and Collection Target for projects.
Establish IT Infra for respective project and Technical Monitoring and support for IT infrastructure.
Team Size 30+ Employee and vendor.
Attending Project Meeting with client and SI.
Proactive Maintain, Monitor, Review & control the SLAs and Day-to-Day management of processes and activities.
Establish high, mid and micro level plans for the team.
Follow proper quality assurance procedures regarding Project Management.
Manage the triple constraint for projects, which is Scope Time Cost.
Managing the artifacts required to meet Quality Objectives of the Organization
2012 to March 2013 Handling Baroda Area Offices customer support team (Annual more than 2 Cr. of Service revenue), Responsible for New Account generation for AMC sales, upgrade product sales, IT Products & Services sales of OEM product for Baroda Area Office. Handling Baroda Area Offices customer support team (Annual more than 2 Cr. of Service revenue)
2008 to 2011 RRC Team Leader (Gujarat Region) newly introduces division in HCL. (Regional Response Center L2/ L3 Level Remote Technical Support for IT infrastructure to field team as well as Customer like Server, Storage, Networking etc. )
2007 to 2008 Work as Team leader for Surat Filed Technical Support operation.
2005 to 2007 GSFC project Team leader, providing IT infrastructure (FMS) support for 10+ different Server, More than 500 desktops and 15+ Kms wide Network (Optical, UTP and L2/ L3 Switch). Reporting by 10 Engineers. Handling full GSFC Account in terms of business and collection.
2004 Work as technical support team member for Vadodara Filed operation to handle IT support.
2002 to 2003 Responsible for GEB (Currently known as 6 different companies i. e. GUVNL, GETCO, MGVCL, DGVCL, UGVCL, PGVCL) Project technical support. Handling centrally from GEB corporate office.
& #61558; Other :
Joined HCL Info-systems Ltd. Vadodara September 2002. Since then have worked at various levels in HCL Info-systems Ltd- right from Associate Customer Support engineer Technical, Sr. Customer Support Engineer, sales of different HCL and OEM product as engineer and as Account executive, BDO.
Technical Support for L2/ L3 Server Support for Key Customer with in TAT.
Market Segments covered- Corporate, Banking and Government Depts.
Geographical Locations handled Vadodara, Ahmedabad, Surat, and Anand.
Involved in Bidding and Tendering from preparation, pricing to the closure of the Tender.
Vendor Management for OEM Product.
Different Level Team handling.
Key Accounts Handled: Gujarat State Fertilizer Company, Gujarat State Electricity Board, ( currently as GUVNL ), MGVCL, GETCO, IOB, Union Bank of India, E-gram AMC project for Gram panchayat, EMTICI ( Elecon Engineering ), Miranda Tools, Intas Pharmaceutical Ltd., Cadila Pharma, UIIC etc. and other government customer
& #61558; Achievements:
Nationally got no.1 RRC division award out of 26 Region. Rewarded with certificate for individual contribution for technical and team management.
& #61558; Products Handled: (Past Employer)
Personal Computers, Laptops, Peripherals and Software MS OS, Oracle ATS, AV.
Servers with OS, Services & Storage, Network product, Security product.
HCL/ Toshiba/ HP/ Dell/ IBM/ Samsung.
& #61558; Educational Credentials :
10+2+3 Years Diploma (Electronics & Telecommunication) Board of Technical Education Maharashtra Year 2000.