Resume - Process Consutant


 
(Keywords : MIS, Operations and Analysis)
  
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  Candidate Details
Position Sought :
Process Consutant
Age :
31 years     Experience : 9.0
Qualification :
BCASanatan Dharam College, Ambala 
BCA 
Preferred Location :
Chandigarh, Gurgaon, Ambala, Karnal, Yamuna Nagar
Job Category :
ITES/BPO/Call Centre
Expected Salary :
35,000

Resume

Seeking assignments in MIS/ Analysis/ Operations/ Quality with an organization of repute. My aim is to achieve the best in life by making it a point to persevere and reach the zenith of success. I am looking forward to my overall development with the development of the organization I work for.
Summary ________________________________________
Currently serving at Infosys BPO Limited. A keen analyst with exceptional relationship management, adroit at interpreting financial information and also proficient in handling Quality reporting & analysis and operations in compliance to rules & regulations. Demonstrated hands on experience in the implementation of strategic plans, to ensure company growth. Effectively communicate direction and commits people to action.

Employment Profile
________________________________________
Total Experience 6 years and 3 month

Infosys BPO limited as Process Consultant(Team Coach) (Currently Working)

Experience-3 years

Being in the `Ameriprise Financial team, I am part of Financial Planning & Quality Analysis and involved in various critical Quality Reporting Activities. The reports prepared are of high visibility since the distribution lists includes the high level management of Infosys as well as Ameriprise.

Working for American Financial Giant, entailing preparing process maps, creating SOP (Standard Operating Procedures) capturing the process till the key-stroke level and getting the sign-offs from the client and delivering on the agreed timelines as laid down in the SLAs.
Involved in Reporting and Analysis, Quality Structure, Macro handling, New hire accesses, MIS, MIP, Action Planning and Training across the whole floor.
Successfully transitioned a process of 25 people.
Working as a KM (Knowledge Management) Champ handling a lot of responsibilities.
Also working as a HR Spoke for all the HR related queries and updates.
Driven major process improvements, transformations and automations resulting in increased efficiency, accuracy and reduced turn-around-time.
Individually responsible for Quality Structure, MIS, MIP and Macro Handling.
Setting up various controls measures in Quality Reporting while working in Macros & advanced Excel tools.
Compiling data for the Monthly Business report to provide an insight into various operational efficiency/ capacity ratios.
Ensuring complete client satisfaction through flawless process design with multiple in-built Quality check stages, confirming and restating understanding to ensure the team is on the same page as the client, and reworking deliverables, if the situation so warrants, with complete ownership and responsibility.
Approach decision and Solution brainstorming:
Exchange of ideas, energy, sharing and brainstorming has been an incessant endeavor at all team meetings. Structuring reports and discussing and evaluating alternate approaches to meet the client needs optimally.

E Funds International Pvt. Ltd as Process Executive (Previous Organization) Experience-2 years

Competent Surveyors Pvt. Ltd Chandigarh as Customer Care Executive (Previous Organization
Experience-1 year 5 months

AWARDS & ACHIEVEMENTS________________________________________

Awarded Best Performer of the year, in December,2006
Awarded Bright Star of the Quarter, in August,2006
Awarded 5 R & R for performing well in different fields
Awarded Spot award for maintaining Quality and Macros,2009

Trainings Undergone________________________________________

Feedback and Coaching
Problem Solving and Decision Making
Corporate Personality
Yellow Belt
Stress Management

IT Credentials
________________________________________
Microsoft Office suite and Windows.

Personal Vitae
________________________________________
Date of Birth : 30th Jan,1983 Languages: Hindi, English & Punjabi
Passport : Valid Passport
Marital Status : Married 
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