Resume - Team Leader/Process Training A.M

(Keywords : Hardware, Networking)
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  Candidate Details
Position Sought :
Team Leader/Process Training A.M
Age :
29 years     Experience : 6.7
Qualification :
BA (English) 
Preferred Location :
All India, Other Countries - Gulf, Delhi
Job Category :
ITES/BPO/Call Centre
Expected Salary :
2.5 / 3.0



To achieve excellence in the chosen field and related areas through experience, professionalism and learning.

Technical Qualification:

Advance certification in PC Application from NIIT
6 months of C++ programming from NIIT
6 months of JAVA programming with JDK 1.1 using UML standards from NIIT
Quality Management from NIIT
6 months of Hardware and Software training course including:-

PC Fundamentals, Machine Assembling, Troubleshooting, Machine Maintenance, and OS Installation:-

b. Windows 95,98 SE, ME, NT 4.0,2000, XP, Vista, Windows 7.
c. Email Clients. (Outlook, thunderbird etc)
d.3rd Party software support. (Nero, Media Players etc)
e. Linux.

Package Installation:-
b. JAVA.
c. C++.
Multi-Boot OS Installation, Windows Networking, Windows Security.

Education & Certifications:

English (Hons) Graduate from Burdwan University (Calcutta)

Corporate Training:

Completed ACING an IJP, Basic Quality Training, H2O, FISH, PLATINUM CLUB and EXECUTIVE PRESENCE. (IBM Daksh)
Completed Train the Trainer (TTT) Program from Iyogi Technical Services (Gurgaon)
Completed Master Trainer Certification from Iyogi Technical Services (Gurgaon)

Experience Summary
Total Experience of 6yrs 7 months

Working as Technical Process Trainer for Iyogi Technical Services (Project Greenlight) in IBM Daksh (Kolkata) till date

Worked as Sr. Executive in Tech Support with IBM Daksh, Kolkata till 14th May 2010

Worked as a 2nd Level Technical Support Expert (ISP Process) with IBM Daksh, Gurgaon from 20th June 2006 till date

Worked as a Technical Support Expert with Client logic India InfoTech Pvt. Ltd. (CLI3L) LEXMARK PRINTER, Bangalore from February 2005 to April 2006

Professional Experience

1. IBM Daksh.

1) 2nd Level Technical Support Expert Gurgaon
2) Sr. Executive Tech Support Kolkata
3) Process Trainer - Kolkata

Current Profile:

Deliver top quality training
Ensure optimum through-put
Training Need Analysis
Knowledge Base Enhancement
Call Monitoring and Feedback Sharing
Training Content & Course Development
End-to-end Handling of Training MIS
Evaluation of performance basis goals and objectives
PDCA of in-house product training programs for IBM Daksh, Greenlight Project
Critical Data Analysis for Operations team

2. Client Logic India InfoTech Pvt. Ltd. (CLI3L)

1) Technical Support Expert Technical Support Lexmark Printer, Bangalore.


Updating the team with new product & updates.
Researching on common product issues and circulating the resolution across the floor.
Attending daily huddles with the team & leads.

Languages Known:
1) English 2) Hindi 3) Bengali 4) Kannada (speak only).

Current CTC: 3.5 Lakh per annum
Expected CTC: 5.0 6.0 Lakh per annum