(Keywords : Client Interaction, MIS Reports, Invoicing)
Resume - Chennai, Coimbatore, Salem, Trichy/Tiruchirapalli, Communication/Soft Skill Trainer
| Candidate Details|
Position Sought :
Senior MIS Executive/Team Leader
24 years Experience : 3.4
|B.Sc Mathematics||V.O.Chidambaram College of Education, Thoothukudi |
Preferred Location :
Bangalore, Kochi/Cochin, Trivandrum, Chennai, Coimbatore
Job Category :
Expected Salary :
4 - 4.8 lacs pa
| Resume |
Wipro BPO LTD: (08 OCT 2007 - Till Date)
Current Job Role: MIS/ CCOD Executive (Microsoft Exchange) (29 MAY 2008 - Till Date)
Handling data for a large project (300+ Employees).
Collecting, storing and reproducing the data in the desired format to the Management and the Floor.
Revenue Calculation - P & L.
Creating - Stack and Incentives on a monthly basis.
Maintaining Data in relation to Headcount & Attrition.
Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
Handling Employees details, Maintaining Daily Call Data and its related metrics.
Creating various Ad-hoc reports to support the Management with adequate data in taking vital decisions such as identifying outliers & process changes.
Meeting Deadlines based on the Management requirements.
Earlier Job Role: MOD/ CCMD (AT & T Chennai) (16 JAN 2008 - 28 MAY 2008)
Interacting with Clients with regards to Service Level, Rostering, Queue Management, Aux Adherence, and Login/ Logout Adherence on a Daily Basis.
Creating reports based on the performance of the process (100+ Employees).
Hinduja TMT LTD: (04 DEC 2006 - 03 AUG 2007)
Job Role: Customer Relation Officer (Airtel - DSL Customer Support)
Troubleshooting customers queries regarding DSL connections.
Providing customer support in billing related queries, new line provisioning, and directory services.
Logging requests/ complaint depending on the customers query.
Timely Follow-ups to solve the Customer Queries within the specified SLA.