Resume - Senior MIS Executive/Team Leader

(Keywords : Client Interaction, MIS Reports, Invoicing)
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  Candidate Details
Position Sought :
Senior MIS Executive/Team Leader
Age :
24 years     Experience : 3.4
Qualification :
B.Sc MathematicsV.O.Chidambaram College of Education, Thoothukudi 
Preferred Location :
Bangalore, Kochi/Cochin, Trivandrum, Chennai, Coimbatore
Job Category :
ITES/BPO/Call Centre
Expected Salary :
4 - 4.8 lacs pa


Wipro BPO LTD: (08 OCT 2007 - Till Date)

Current Job Role: MIS/ CCOD Executive (Microsoft Exchange) (29 MAY 2008 - Till Date)

Job Description:
Handling data for a large project (300+ Employees).
Collecting, storing and reproducing the data in the desired format to the Management and the Floor.
Revenue Calculation - P & L.
Creating - Stack and Incentives on a monthly basis.
Maintaining Data in relation to Headcount & Attrition.
Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
Handling Employees details, Maintaining Daily Call Data and its related metrics.
Creating various Ad-hoc reports to support the Management with adequate data in taking vital decisions such as identifying outliers & process changes.
Meeting Deadlines based on the Management requirements.

Earlier Job Role: MOD/ CCMD (AT & T Chennai) (16 JAN 2008 - 28 MAY 2008)

Job Description:
Interacting with Clients with regards to Service Level, Rostering, Queue Management, Aux Adherence, and Login/ Logout Adherence on a Daily Basis.
Creating reports based on the performance of the process (100+ Employees).

Hinduja TMT LTD: (04 DEC 2006 - 03 AUG 2007)

Job Role: Customer Relation Officer (Airtel - DSL Customer Support)

Job Description:
Troubleshooting customers queries regarding DSL connections.
Providing customer support in billing related queries, new line provisioning, and directory services.
Logging requests/ complaint depending on the customers query.
Timely Follow-ups to solve the Customer Queries within the specified SLA.  
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