Resume - Back Office Operations, Customer Service, MIS

(Keywords : Confident to take on challenges, to lead a group,Punctuality, Logical thinking & right attitude, Hardworking & keen to)
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  Candidate Details
Position Sought :
Back Office Operations, Customer Service, MIS
Age :
30 years     Experience : 7.3
Qualification :
Gradutate from Delhi University (BA Pass Course thru Correspondance) in 1997 
Preferred Location :
NCR, Delhi
Job Category :
EDP/MIS/Computer Operator


Confidence & Zest to take on challenges and strive to lead a group while working with it simultaneously. Punctuality, Patience and Commitment to task are aspect of my personality. Easily adaptable to changing circumstances & new situation. Always ready to take responsibility & believe in team work. Logical thinking ability & right attitude. Hardworking & keen to learn.

Presently working with IT Company as Dy. Mgr. Back Office Operations since Oct 2003. My Job profile is to take care of different projects at various customer sites. Project implementation and execution. To setup Help Desk and Technical Support Team at FM Sites, Implementation of Process and Procedures. Setup and plan up for new offices (IT Infrastructure & Telecom). To handle Day to day Customer queries and Complaints, to supervise all zonal coordinators (North India), Time to time meet with customers for their upcoming requirements, Correspondence with Customers, Vendor Management, Call Management. To look after the escalated calls. Internal and External correspondence, documentation and Filing.

Also Worked with Wipro Infotech and Tata Infotech (Thru Outsourse for Two two years each). before that worked with Progressive Infotech Pvt. Ltd. as Customer care Executive. for 18 months.
Certification in Computer Applications from Rotary Vocational Training Center (Min. Of human Resources and Development)

Operating Systems : Ms-DOS, Windows95/ 98/ NT
Software Packages : Ms-Office, {Word, Excel, Power Point}

Done a Certification course in Public Relation and Office Management from Bhartiya Vidhya Bhavan, N. Delhi.

Done One year Diploma Course in English Stenography from Govt. Recognized Institute
Having Knowledge of
First Level Trouble Shooting of Calls, Installation of applications, Assembling of Systems, and Also having knowledge of Network connectivity.

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