Resume - Customer Service Executive


 
(Keywords : Management skills,Customer service skills, communication skills, organising skills, typing skills,analytical skills)
  
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  Candidate Details
Position Sought :
Customer Service Executive
Age :
28 years     Experience : 5.5
Qualification :
Graduate Diploma in Business Administration from the University of Technology sydney, Australia 
Preferred Location :
Delhi
Job Category :
Travel, Tourism & Hospitality

Resume


CAREER OBJECTIVE:

Seeking a challenging career in the field of Management/ HR, where I can contribute my skills and grow with the Organization and to utilize the technical, interpersonal and leadership skills in achieving the Organization goals.


EDUCATIONAL QUALIFICATIONS:

1. Graduate Diploma in Business Administration from The University of Technology Sydney, Sydney, AUSTRALIA.

2. Bachelor of Commerce : (B. Com) from Badruka college of commerce and Arts,
Kachiguda, Hyderabad.
Recognised by Osmania University.

3. Board of Intermediate Education : (HSE) From Govt. junior boys college
Nirmal, (Dist): Adilabad, Andhra Pradesh.

4. School Secondary Education : (SSE) From Govt. High school, Bhainsa,
(Dist) Adilabad, Andhra Pradesh.

TRAINING PROGRAM

Diwakar Institute of leadership Training, Hyderabad: Attended a complete leadership course. During this course we were practically trained with all leadership skills, and also worked as a volunteer for two years in this institute.




ADDITIONAL STUDY ON ORGANISATIONS

As part of my studies i have studied organizations and I was successfully
Considered and applied the structural, human resource, political and cultural frame of analysis.
In Sydney, Australia.


OVERSEAS WORK EXPERIENCE:

I was in Sydney, AUSTRALIA from July 2000 till Jan 2006 during this period I worked in different organizations as below.

1. Organization : All India
Work Location : Sydney, Australia.
Duration : May 2002 ? Jan 2006
Position/ Role : Manager

Responsibilities: I was totally responsible for the running of the restaurant?s day to day activities, which included roistering & managing kitchen and wait staff, organize functions & banquet dinners, daily sales reports & accounts, ordering stock for kitchen, payments of salaries to staff, advertising and other restaurant activities. During this period I have trained a number of new staff, and I was also in charge of reporting, costing and pricing.

2. Organization : International Hotel Services (HIS)
Work Location : Sydney, Australia.
Duration : Dec2000 ? Nov2001
Position/ Role : Customer Service Executive

Responsibilities: During this period I worked in different five star hotels in the city to assist international customers.

3. Organizations : Indian Ocean, Banjara,
the Indian Joint, Abhi?s, Akhi?s etc.
Work Location : Sydney, Australia.
Duration : July2000 ? May2002
Position/ Role : Customer Service Executive



During this period I used to work with multiple restaurants as part time resource.

Responsibilities: Attending calls, Welcoming customers, making customers feel comfortable and happy as long as they are in the restaurant, finding customer needs and offering them immediately.

4. Organization : Global Pacific Marketing.
Work Location : Sydney, Australia.
Duration : 2005 (1 month)
Position/ Role : Sales Executive

Responsibilities: My job was to sell household products to door to door, the products were (plasma television, washing machine, computer, laptop, dryer and etc. ) and I have really enjoyed this job because I took it as challenge.

SKILLS

h Management skills:
I have 4 years of practical work experience as a Manager, and also I have done my studies
in Management.

h Communication skills:
I lived in Sydney for 5.5 years. During this period my job was to communicate with
all international customers.

h Presentation skills:
Class presentations was part of my studies in Sydney. And I have participated in
all presentations willingly and gained lot of self confidence and presentation skills.

h Analytical skills:
Graduate Diploma was totally practical, and we were asked to apply each concept we have learnt to the companies experiencing at present in this global market.
Ex. NASA, Launching a new product, where the trend is moving now, what the customer looks
for when he/ she buys a product, how to increase sales and maximize profits,
selling tactics, advertising & promotions etc.


h Typing Skills:
I have passed typing exam 60 words per minute.

 
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