Resume - Sr.Manager

(Keywords : Operations, Process Implementation, Customer services, Business Development)
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  Candidate Details
Position Sought :
Age :
36 years     Experience : 14.0
Qualification :
BBACollege of Busines Admn, Himmatnagar 
MBAB.K.School of Management, Ahmedabad 
Preferred Location :
Gujarat, Ahmedabad, India
Job Category :
Sales/Marketing/Advertising/Business Dev.
Expected Salary :


MBA having 14 years of experience in Operations, Customer Service and Business Development

Passed MBA in 2001 from B. K. School of Business Management, Gujarat University., Ahmedabad- One of the Top Ten Business schools in India.

Goal of the Life:

Through my hard work, continuous learning, skills, experience and my quest for professional excellence I will contribute to the growth of the organization. In the long run, utilizing all the resources to their potential, I am sure that I will attain a good position in any industry.

Professional Synopsis :

A dynamic professional with 14 years of & #61472; rich experience in handling various operations with key focus on optimum utilisation of resources.
Adept in managing various activities & #61472; involving resource planning, in-process inspection, team building in co-ordination with internal/ external departments.
Possessing excellent & #61472; business acumen with skills to remain on the cutting edge.
Acquiring clear understanding of the industry with the distinction of instituting new practices to achieve business excellence at the lowest overall cost.
Proven skills in managing teams to work in sync with the corporate objectives & motivating them for achieving business and individual goals.
An & #61472; effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organisational abilities.

Core Competencies : :

Strategic Planning & Management : Establishing short term/ long term budgets & corporate strategies for achievement of business targets.
Business Development : Growth of business based on forecasting & analysis for assessment of revenue potential in business opportunities.
Key Account Management: Developing relationships with key decision-makers in target organisations and establishing tie-ups for business development.
Customer Delight: Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
Quality Control: Minimising performance bottlenecks for high productivity with maximization of resources of men, material & machine.
Policies & Procedures: Recruiting, leading, mentoring & monitoring the team members to ensure efficiency in process operations and meeting of individual & group target.
Credit Control: Running, extending and ensuring business growth to complete business cycle with controlled credit.

Strength :

Growth is my passion
Smart move with resources.
Work at time.
I believe that a good listener is one who listens to what others have to say, analyses it but takes his own decisions.
Believe in long term association

Organizational Experience :

Terminix SIS Pvt. Ltd. ( Mar 2014 Till Date )

Terminix based out of Memphis, USA is the worlds largest pest management services company with an annual turnover of 1.2 billion USD. Over a period of 85 years they have acquired 2.8 million B2B & B2C customers. Some of the prominent commercial customers serviced in the USA include American express, AT & T, Burger King, Frito Lay,99 cent stores, Dollar general etc. The company is managed by team of professionals from diverse fields, including Pest Management services & strongly believes that Pest Management is not just about spraying chemicals but about adopting an integrated approach to pest related problems.

Working as a Sr. Manager Gujarat Region and looking after following KRAs:

1. Branch Operations and process implementation in Gujarat
2. Customer Services in Gujarat and Rajasthan
3. P & L of the Branch
4. Financial Performance including debtors and credit control
5. Business Development

ISS Hicare Pvt. Ltd. ( Formerly Godrej Hicare ) ( June 2006 Feb-2014 )

Worked with Godrej Hicare Ltd. -a division of Godrej Industries now ISS Hicare Pvt. Ltd. group company of ISS Facility Denmark based MNC. ISS Hicare Pvt. Ltd. as a leading Professional Pest Management Company in India caters services to individual Residential Premises, Societies as well as commercial sectors like Food & Beverage, Hospitality, HealthCare, Retail, Govt., IT, ITES, Office Spaces.

I am working in capacity of Business Manager Sales and Operations in west region

I am presently looking after the following KRAs.

1. Business Development by targeting market and new strategies
2. Financial Performance including optimum utilization of resource and planning, Centre expense against annual budget and planning, debtors management and collection planning.
3. Customer satisfaction by providing quality services and generating business through renewals and references, complaints analysis and planning.
4. Operational Process & implementation setting processes as per SOP and compliance.
5. People Management and planning Recruiting, Training and optimizing utilization of resource
6. Credit Control Ensuring business growth with controlled credit