Position Sought :
27 years Experience : 8.0
|BSC - IT||Bangalore University, Bangalore |
|BSC - IT|| |
Preferred Location :
All India, Bangalore, Pune, Gurgaon
Job Category :
Expected Salary :
| Resume |
Provide 2nd and 3rd level technical support for installation, configuration and troubleshoot of desktops, Laptop, Mobility device, surface and peripherals (Printer, scanner) issues, OS and applications support for users who are in different office location like China, Japan, Germany, UK, Belgium and India.
Install new/ rebuild existing laptops, workstations and configure hardware, peripherals (Printer, Scanner) in accordance with company standard policy and project/ operational requirements.
Install, upgrade and troubleshoot of Windows OS, Microsoft Office, and software development application like visual studio, SQL and other authorized required applications.
Troubleshoot the technical problem using Remote connectivity tools like Remote Desktop, Skype (Microsoft Lync), Go-To-Assist and Desktop central application and MS Team, Go to Meeting etc. and do problem analysis for frequently occurring issues.
Perform Hardware health checkup and maintenance of desktop, Laptops, server and printers on regular basis, log call for issues with respective vendors and follow up for repair and service of assets which is under warranty on regular basis and ensure that service is done within defined timeframe from vendor and assets are in good and working condition.
Check and perform LCM (Life Cycle Management) activity for laptop, Desktop as per company policy and ensure activity is completed within provided Timeline frame.
Provide support for installation, configuration and troubleshoot for Polycom phone, Network printer & video conference and network connectivity issues in a LAN/ WAN environment, network devices
Respond to the ticket using incident management tool (Sales force) and take ownership of each ticket and ensure that users receive proactive and helpful support with appropriate response within reasonable timeframes and based on defined SLA.
Responsible for users onboard and off board process and perform access management activity.
Administration of Windows Server 2008/ 2012/ 2016, Microsoft Active Directory and Microsoft 2013 Exchange and SharePoint, Skype server, Exchange defender, Symantec application, O365 and Badge system etc.
Send daily basis system reports to our internal team which included the details of backup activity, health and connectivity status for all servers, application.
Perform security monthly audit for AD, Access Card badge system, backup process, Symantec application and license-based application, intranet web site and complete IT inventory.
Inform to superior and initiate the procurement process for the IT asset as per requirement basis and Maintain IT Asset inventory, keep track for changes in IT infrastructure and update on regular basis and perform asset dispose process for retired assets.