Resume - Desktop Engineer.

(Keywords : A+,N+,Window OS, Active Directory, Microsoft office, Server os.)
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  Candidate Details
Position Sought :
Desktop Engineer.
Age :
23 years     Experience : 4.0
Qualification :
BSC - ITBangalore University, Bangalore 
Preferred Location :
All India, Kolkata, Bangalore, Chennai
Job Category :
System Administration/DBA
Expected Salary :
3.0 - 6.0 Lacs Pa.


4 Years Of Experience As Desktop Engineer.

Provide 1st level/ 2nd level onsite support to end-users in troubleshooting of desktops, workstation, Laptops (H/ W, S/ W and Apps) and related peripherals (Printer, scanner) issues on a SLA management.

Installation, configuration and troubleshoot of window client OS like Window10, win8, win 7, and Microsoft Office product and any other authorized applications in client system.

Provide technical support for all kind of Domain issues in client machine and network connectivity issues in a LAN/ WAN environment.

Troubleshoot the technical problem using Remote connectivity tools like Remote Desktop, Microsoft Lync, Ammy admin, Team viewer, vnc etc.

Maintaining McAfee Anti-Virus software updates to domain clients on regular basis.

Provide support for Common application software, internet related issues, user profile related issues, Network printer, and video conference support to client.

Installing and configuring mail client like MS Outlook 2010 and 2013 in domain environment.

Installation, Configuration and troubleshooting of local printer and Network printer through remotely and manually.

Provide support for Wireless, VPN, LAN and Data card configuration in client pc.

Hardware Maintenance of systems, Laptops (Dell and HP), printers (HP, Canon, Epson) and log call for issues with respective vendors.

Coordinate hardware and software installations and upgrade to ensure work is performed in accordance with the company policy.

Monitor the Data center temperature and check the specified intranet sites, FTP link as per day to day activity list.

Provided 24x7support on shift rotation basis & Do Problem Analysis for frequently occurring issues.

Providing On Call support during off work hours for critical issues.

Respond to the service desk ticket using incident management tool HP Service Manager 7.0.

Ensure all calls and E-mails are logged accurately within the Service Management system.

Follow IT polices & procedure to execute day to day activity.  
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