Resume - Application Support Engg


 
(Keywords : Service request, Customer Support, Application suport)
  
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  Candidate Details
Position Sought :
Application Support Engg
Age :
23 years     Experience : 1.0
Qualification :
B.TechAzad Institute of Engineering & Technology, Bijnor Road, Lucknow 
Preferred Location :
All India, NCR, Delhi
Job Category :
Software - Client Server
Expected Salary :
2-3 lacs pa

Resume

- From 9th of September 2013, I am working with VAYAM TECHNOLOGIES LIMITED.

Project Responsibility

RMS (Revenue Management System) is a Customized Tata Consultancy Service (TCS) project and Client Delhi Jal Board Govt which is used for Customer Billing, Metering, New Connection, Reopening, and Disconnection.

Professional Experience

Vayam Technologies Limited CMMI Level company NOIDA
Revenue Management System Project (Delhi Jal Board)
- It is based on Oracle software.
- Developed by the (TCS) Tata Consultancy Services and Its appoint on Post ERP Trainer.
- Working on RMS Project and client side in Delhi Jal Board.
- Provide Customer Solution about billing related Query.
- Provide Solution about the Billing & Application related issue.
- Gives Training to Delhi Jal Board Govt Employee as an ERP Trainer.
- Billing, Metering, New Connection, Reopening, and Disconnection etc training.

IBM Tivoli Service Request Management at Delhi Jal Board
Tivoli Solutions for Service Availability & Performance Management provide customers With the Visibility, Control and Automation needed to assure service quality and reduce operations costs:
- Login IBM Tivoli Service Request For Application Related Issue.
- Service Request Application, Software Exception Service Request, Group Service, Problem Description Solution On High Priority
- Newly Creation & Checking Ticket Raise Status Request Solution on High Priority
- Promotes responsible usage and care of corporate equipment.
- Maximize Productivity, Control New Spend, and Improve Mean-Time-To-Resolution with Predictive Analytics And Root Cause Analysis, And Policy-Based Workflow Automations.  
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