Position Sought :
Apply For Operation Profile
27 years Experience : 4.1
|B.A.||Government College, Kota |
|M.B.A.||National Institute of Management, Mumbai |
|Diploma from NIIT|| |
Preferred Location :
Indore, Delhi, Gurgaon, Jaipur, Kota
Job Category :
Expected Salary :
2.5-3 lacs pa
| Resume |
M. B. A. (Operations) from National Institute of Management. (2009)
B. A. from Kota University University Kota. (2005)
Senior Secondary with Arts from Board of Secondary Education Ajmer, Rajasthan. (2002)
Completed Two Tear Diploma in I. T. from NIIT. (2001)
Secondary from Board of Secondary Education Ajmer, Rajasthan. (1998
Advance Diploma in Computer Application and Management (NIIT)
Advance Diploma in Desk Top Publishing & Tally from Softcom.
Current Work Experience
Idea Cellular Ltd (Rolls on Outreach Integrated Services Pvt. Ltd)
July 2008 to till Date
Handling Post Paid & Pre Paid Sales For the Stores.
Need identification and satisfaction of the same through convincing the customers for GSM phones.
Utilize sales tracking Metrics, maintaining daily and weekly performance reports
Individual contribution to support Marketing Campaigns & Promotions.
Administration of day-to-day store operations that include sales, billing, and customer care etc.
Daily reporting to the head offices/ ROs and coordination for compiling the data.
Identifying source of complaints and driving a reduction in complaints in coordination with other departments.
Operations Management in terms of support for local promotions, process control Logistics & back office support.
Bharti Hexacomm Ltd. Airtel (Adecco Rolls )
Executive Prepaid AV & Compliance Circle Ofiice
Maintained Pef Compliance & Barring Dashboard on Daily/ Weekly & Monthly Basis
Making Various Reports like Barring-Unbarring, Compliance Matrix, Bulk Connections as on Daily, Weekly & Monthly Basis and Forwarding to all Vertical Heads & Mobility
Monitoring of All Pef Punching Agencies & Maintained Punching TAT
Uploading the Prepaid Subscriber data into IPMS.
Barring/ Unbarring of Prepaid Subscribers Regarding due to Delayed & Rejected Documentations
Sending Sms & Obd for all Rejected Prepaid Subscribers on Daily Basis for Reduce Rejections %.
Responsible for Bulk Provisioning Request Received from All Distributors of Rajasthan
All Billing Responsibilities of PEF Agencies
Reconciliation Pef Agencies Entries v/ s Ware-House data
Distribute Warning Letters to All Distributors who Have Barring % More then Circle Avg
Impart Training To All PEF Agencies for PEF Documentation
Solving Prepaid complaints of Distributors Related Barring & Unbarring
Ensuring minimize Gross Rejection of Circle Level
Allocated Data for Av agencies.
All Billing Responsibilities of Av Agencies
Uploading the Prepaid Subscriber data into CAOL.
Internal Roaming Testing Numbers, NR, STD, ISD & IR, Fax & Data Provisioning
Bulk Data from RAD for All Types of Provisioning
Mobile Number Change Provisioning
Bill Cycle Change & Account Category Change
Bill Plan Change (All Internal Plans & Corporate Plans)
All bulk data Provisioning and de-provisioning
Handling IVR request for VAS Provisioning & eCRM request for FNF Provisioning for Whole Raj.
Ensuring Activation only on Complete & Proper Documentation (adherence to document policy).
Ensuring Error free Provisioning at the Time of Activation.
Timely Resolution of Failures
Ensuring 100 % SEF Compliance within TAT.
Ensuring Minimum SEF Documentation Error.
Worked with Tata Tele Services as a post of Documentation auditor(K. K. Associates) Kota (July 2006 Dec 2006)
Worked with Airtel as a post of Documentation auditor(System Electricals) Kota (Aug 2005-July 2006)
Ensuring Activation only on Complete & Proper Documentation (adherence to document policy
Maintaining Daily Reports
Taking care of the Back up System
Looking After the Entire Computer & Net Relating Office Work
Operating System Dos, Window 9x, Win NT, UNIX.
Languages Java, C, C++, SQL, PL/ SQL.
Database Oracle 8i, FoxPro.
GUI MSOffice, Developer 6i, Reports 6I, Visual Basic.
Accounting Package Tally 5.4,,6.5,7.2
Designing Package D. T. P. ( PageMaker, CorelDraw, Photoshop)
Others Webpage Designing, Internet Browsing, Email, Front Page, Software and
Driver Installation, Uses of PC Tools.
PERSONAL PROFILE :
Marital Status : Married
Languages Known : English & Hindi