| Resume |
To further my career, Seeking a challenging and demanding key position, providing a highly motivated, progressive, friendly environment, which allows the pursuit of career advancement and expand my knowledge and skills in the benefit of the position.
Database: ORACLE 10g, MS Access 2000.
Operating Systems: Windows 2000/ 2003/ XP
SMS & CAS MQSubscribe ( Subscriber Management System from MaganaQuest)
CAS from NDS & SA (CISCO)
Others Oracle 11i Application(functional), Oracle Interaction Management System,
Dec-2008-Present Gujarat Telelink Pvt. Limited Ahmedabad, Gujarat.
Technology: Windows XP/ 2003, ORACLE [Linux base], MQSubscribe [SMS System with NDS & SA CAS]
Responsible and provided the complete database support to generate customized reports and Backend activities for other applications for all authenticated users.
Responsible and Maintain the Oracle-10g Database with zero percent downtime for the SMS (Subscriber Management System) and other co-related systems to the SMS.
Successfully perform the system analysis, installation and implementation of complex SMS (Subscriber Management System) for the company.
Successfully perform the installation and configuration of the SMS (Subscriber Management System) for different departments like Accounts, Call Center and Digital Cable Television.
Successfully maintain the NDS CAS Adapter and SA CAS Adapter ( Cisco CAS Adapter) with zero percent downtime of the adapters for the authorization of the digital set-top boxes.
Jan2006-Dec2008 Rom Info Tech Pvt. Limited Ahmedabad, Gujarat.
Designation: Business Analyst
Technology: Window Base, ORACLE, Windows XP/ 2000
Responsible for all functional aspects of the project such as Analysis of user business requirements, creation of a functional gap document and Gap solution document, prepare SRS for the customer.
Develop applications from conception with analyzing & design through implementation including designing screens, reports and programs by Interaction with customers for change/ new requirements of the software on the concept of the SMS/ CRM.
Designation: Project coordinator
Technology: Window Base, ORACLE, Windows XP/ 9x/ 2000
Responsible for preparation of Project plan, user acceptance testing. Got the detailed understanding of business functionality and took responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process.
Jan 2000-Aug 2003 Prayog Inc. (USA) Freehold, N. J., USA.
Designation: CRM Consultant to AT & T
Technology: ORACLE Apps, ORACLE 8i, Windows XP/ 9x/ 2000
Performed fresh installation of Oracle 11i CRM package on Windows-2000 server and configured CRM system to make it available to Sales Force.
Served as a member of CRM assessment team, which performed CRM assessment and developed implementation and resource plan for senior management.
Responsible for all functional aspects of the project such as Analysis of user business requirements, creation of a functional gap document and Gap solution document.
Preparation of to-be Process flow documents with their business scenarios mapped to Oracle Applications.
Involved integration of Marketing Online module with Sales and Telesales for creating Campaigns and Events and so on.
Configured and administered Oracle E-Business Application System as a super user. Responsibilities included create new user, assign different responsibilities, modify the user responsibilities security, assign the validation period for different responsibilities to different users and also monitor the user using user work list.
System tested interaction management center software installation as a Tele sales agent to check CRM components and tele sales agent menus and functionalities.
Sep 1998-Jan 2000 Zenith Healthcare Ltd. Ahmedabad, Gujarat.
Designation: System Consultant
Technology: Microsoft Technologies, DOS
Responsible for analyses & design of the complete system to providing computing support for entire department, manages access to shared resources, computer security, web administration, identifies issues in the company.
Maintain user login, user privileges, creating and maintaining databases, device management, terminal configurations and croon job maintenance.
B. Sc. Maths (Course completed: May 1996, Gujarat University)
M. C. A. [ course completion: Dec 2009, NEM]
Microsoft Certified Professional [MS-SQL]
Programming In Java
Certification In Computing
Oracle/ Developer-2000 Cer