Resume - Senior Manager, Regional Profile,

(Keywords : Experience in Slaes, Operations, Relationship Management)
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  Candidate Details
Position Sought :
Senior Manager, Regional Profile,
Age :
38 years     Experience : 14.0
Qualification :
Bachelor Of ScienceLucknow University, Lucknow 
MBACentre For Management & Development, Modinagar 
Preferred Location :
Chandigarh, Mohali, Panchkula, Delhi & NCR, Lucknow
Job Category :
Sales/Marketing/Advertising/Business Dev.
Expected Salary :
10-11 Lacs PA


Sr. Manager-Strategic Alliances and Partnership (Loylty Rewardz Mgmt Pvt. Ltd) (Since December,2012)
Managing Punjab, Haryana, HP, Chandigarh and J & K for acquisition of merchants for Partnership in the loyalty Programs of various banks managed by our company.
Identifying, forming and prospecting new business opportunity by Acquiring Regionaland National Level Merchant Partners.
Making Presentation after analyzing Merchant requirement and potential prospect for the Merchant and sharing Progress data and scope of improvement
Managing team of trainer and Sales executive to expedite Redemption and sales.
Managing Relationship and Redemption in my region by providing different Solution to Merchants to enhance their Business with Loyalty Programs and CRM to help increase Merchant footfall vis--vis revenue
Organizing time to time online and in store campaign/ activity for Merchant Partner and there Franchise Stores to Increase their Sale.
Getting offer from Partner from their product range to be display on our website.
Managing some key Relationship for Madame, Talwar Jeweller, Neva Garments, Kohinoor Plaza etc.

Previous Experience
Manager- Merchant Services (HDFC Bank Limited)(23rd November,2005 to 8th December,2012)
Managing Relationship and Services operations for Punjab, Haryana, HP, J & K and Chandigarh.
Managing a Team of 24 Service Engineers,6 Coordinators and a Team Leader.
Direct Relationship handling of all corporate, Key Accounts and Z cat Merchants in the Location
CRM supervision and monitoring of all Service delivery processes and other operations.
TAT Management to keep Terminal Repair, Complaint and Service delivery.
Branch Management (To pro actively resolve Merchant related queries originating from the Branches & generating Merchant leads)
Managing Outbound & Inbound Tele callers Team to resolve customer related Issues (through CRM).
Looking after payment gateway Merchants.
Managing Cross Sell (GPRS, Auto Loan, BBG, EEG, BL) through service team in Punjab, Haryana, HP and J & K.
Managed Relationship for key Merchants like Kapsons, Black, Monte Carlo, Sports-King, Pungrain, Masper, Madame, Westside, Big Bazar, Madura Garment etc in region.

Ranked as top 2 Service Managers among Pan India for last 4 years.
Reactivated some Key Merchants.
Among Top Manager to keep Service deliveries in the Region.
Achieved highest Cross sell sale percentage among Service Team.
From month Jul08 to Sep08 taken Punjab sales from 18 crs to 26 crs.

Sr. Marketing Executive (Artek Enterprises (P) Ltd. New Delhi) - (Deals in Telecom And Networking Hardware) June 2001 to Oct 2005

Managed the team of Marketing Executive
Business Development (Delhi, NCR, Punjab and Haryana)(Corporate Segment/ Govt) Involves in Pre sales, sales and Post sales Activity)
Identifying, forming and prospecting new business opportunity.
Carrying and Organizing the Presentation
Maintaining a balance between the organizations and the client ensuring timely Deliveries and payment
Handling Dealer Network- Providing sales technique to the dealers' executives in Delhi/ Punjab
Providing Network Solutions.
Managed Key Corporate account i. e BSNL, BPCL, Amway, PNB, MTNL, NIC, NICSI etc.

Bagged Prestigious order like Rashtrapati Bhawan (Wireless Equip: 10 Lakhs); BSNLHQ (LAN: 48 Lakhs); PNB Data Centre (LAN: 8 lakhs)
Management Trainee (Sales and Marketing) August' 1998 to June'1999
Centre for Applied Training, New Delhi

Profile Business Development (Staff Training Programs).
Making Presentation & Customer requirement analysis Maintaining Customer Relationship & Data Bank.

1999-2001 Postgraduate Diploma in Business Management
Centre for Management Development, Modinagar (UP)
Core: Marketing

Summer Training ESCORTS Limited, Faridabad
May- June 2000 A unique behavioral study of various groups involved in the marketing of Shock absorbers to analyze customer preferences, recommendation pattern & influencing elements.
Locatio : Delhi and Lucknow

Graduation Lucknow University, Lucknow
Year1995-1998 Bachelor's Degree in Science (1st Division)

Training Program
The Landmark Forum (an educational program relating to transformation and
Productivity improvement)
Leadership Excellence Program, Negotiation skill, Personal Effectiveness conducted by HDFC Bank.


Awards/ Accomplishment
Member of organizing committee of SPANDAN'99 held at CMD, Modinagar 1st Prize in Ad Mad and Choreography at SPANDAN'99 held at CMD, Modinagar
Leader of the KVRDSO's Scout group in VIIthe Rajya Puruskar camp held at KV-1 STC, Jabalpur.

Personal Information
Fathers Name : Sh. Indervir Singh Date of Birth