| Resume |
Total Experience 6+ year.
Possess good Technical and communication skills.
Logical thinker with good analytical skills and ability to quickly grasp intricate issues.
Receiving and downloading data from different - different sources and all 81 Centers, Cleaning and formatting data using by EXCEL.
Cleaning and uploading data in CRM on date and priority basis. Sharing all data disposition with centers heads.
Removing duplicate numbers from Data through Excel (Tools and formula).
Updating campaign wise data in CRM. Allocating agents to Campaign and Data wise.
Creating and updating agents productivity report in Dashboard and Share MIS Dashboard to the seniors.
Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.
Extracting report from CRM agent productivity report on daily basis sharing MIS to the seniors.
Updating Data Tracker and MIS Dashboard on daily and weekly basis.
Creating Agent reports break and log in/ log out report
Interacting with client directly through scheduled daily/ weekly Business Conversation (Email)
Updating attendance dashboard and sending the agents allocating report GM.
Ensure deliverables (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the project requirements cost and schedule.
Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable Chart, Charts, Macro, Forms, data validation & Scenarios)
Prepared Proactive checklist for database & important work to avoid future downtime.
Making Advanced presentation in Ms PowerPoint to present MIS & other related important reports