| Resume |
Overall 10+ years experience as a Technical writer.
Worked with the Networking giant, CISCO SYSTEMS as a Technical Writer for 4+ years.
Clear understanding of networking demonstrated through CCNA certification with 961 marks and CCNP Switching certifications with 967 marks.
Ability to provide clear, concise, and quality documentation.
Ability to efficiently grasp and document complex technology concepts in simple, concise, and easy to understand language.
Adaptive to changes and willing to work on new products or domain
Provide quick documentation for immediate and top-priority urgent requests from clients.
Shift gears from one project to another and provide quality documentation with flexibility for change.
Demonstrated ability to research complex concepts, work independently, and provide quick solutions.
Work with minimal supervision and communicate effectively with engineers spread across the globe.
To provide quality documentation, which helps in solving customers questions and issues. Ability to work on complex multiple projects, simultaneously, with minimum supervision.
Communicate effectively with SMEs and Managers spread across the globe. Establish good working relationship with SMEs. Keen to learn new technology and product concepts and also pursue certifications in-line with job requirements.
Certifications in Networking: Passed CCNP Switching with 967 marks in Nov 2011 and CCNA exam with 961 marks in March 2011. Recently completed training on CCNA Security certification.
-Excellent knowledge about networking basics, very clear concepts about Routing, switching, HSRP, VRRP, GLBP, VLAN, RIPv2, EIGRP, OSPF, Frame Relay, Cisco ASA, Zone based firewall, and troubleshooting networking problems.
Documentation Tools: Adobe Framemaker, XMetal, DITA, Web Publisher, Documentum, Robohelp, PRRQ, Comment Tracker, XMART, Visio, Snagit, and Microsoft Office.
Operating Systems: Win9x, Windows (NT,2000,2000 Server, XP, Cisco IOS and Cisco IOS XR, DOS.
Technical Writer, Cisco Systems, Inc 20072011
Scope of responsibilities:
o Efficiently handled hardware and software documentation of a high end core and edge router (Cisco ASR 1000,12000/ XR12000 Series Routers/ CRS-1, BTS (Broadband Telephony Soft Switch), and uBR10k (Universal Broadband Routers).
o Responsible for documentation of Cisco IOS Software features, command guides, troubleshooting guides, and getting started guides.
o Resolved documentation bugs and provided quick documentation resolution for specific customer requirements and document release notes for various releases.
o Cisco ASR 1000 Series Routers: Responsible for documentation of Cisco ASR SIP/ SPA Guides, Regulatory Compliance and Safety Instruction (RCSI) document, Quick Start Guides, document new command and modify existing command documentation, and document release notes. Also provide on the fly quick documentation for doc-bugs and software resolved bugs.
o Senior Technical Writer, Cybage Software Pvt Ltd 20062007
o LANsight or LANenforcer Documentation: Interestingly was involved in documentation of a network switch which can be used as a firewall and a security check for internal users as well as guests. Prepared Administration Guide, Online Help, Command Guide, and Getting Started Guide for the product.
Technical writer, Cimcon Software Pvt. Ltd.2004 2006
Scope of Responsibilities:
o Executed and prepared an Operational Qualification (OQ) test which is used to verify each of the functional specification statements using a series of steps against the software.
Technical writer, Elitecore Technologies Ltd.20012004
Scope of Responsibilities:
o Wrote user and installation guides, Console Guide, Troubleshooting Guide, Operational Flow for diverse set of software products.
Example of Projects:
Master of Arts in English Literature 2000
Bachelor of Arts in English Literature 1998
CCNP Switching and CCNA (Cisco Certified Network Associate Routing and Switching): Passed CCNA with 961 marks and CCNP switching with 967 marks.2011
Sun Certified Java 2 programmer (91 ) from Sun Micro-systems, USA 2001