Resume - Resource Analyst / Resource Coordinator

(Keywords : MS Office, Resource Management, Team Handling, Bench management)
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  Candidate Details
Position Sought :
Resource Analyst / Resource Coordinator
Age :
33 years     Experience : 10.0
Qualification :
BCAIndira Gandhi National Open University (IGNOU), Delhi 
Preferred Location :
Delhi, Gurgaon, Noida
Job Category :
Expected Salary :
6-7 Lacs Pa


Sandeep Sansanwal


To work with a reputed organization in a position where I can develop and utilize my versatile skilllset, add demanded value to the organization I work for and thus to prove my worth.

(OFSS) Oracle Financial Services Software Ltd (Formerly known as i-flex solutions), majority owned by Oracle, is a world leader in providing IT solutions to the financial industry. Company is having experience of delivering value-based IT solutions to over 825 financial institutions across 130 countries.

Persuing TABLEAU from Edureka

Resource Analyst Duration: May 2013 till Current

Region-wise Demand Supply - Supply Analysis - Available Resource List
Time Entry Utilization - Analysis & Reporting
Preparing bench report with details of rejection & ageing analysis
Resource Utilization reporting and analysis
Report generation for all the regions which includes, forecast with requests/ block, pending with PM, opty without forecast
Region wise Demand & supply analysis
Backdated TC approval and request pullback tracker maintenance
Trigger revenue forecast details on monthly basis
Creating dashboards using system provided information for revenue and employee utilization.
Implement and analysis data to create daily, weekly, monthly, and quarterly reports
Track the resources on leave and check if the resource has resumed for work & if not, pass on message to Supervisor/ HR to get the leave updated in Fusion HCM as well
Analyze resource availability versus open requirements
Follow up with Offshore Recruitment Team along with Hiring Manager on the progress of recruitment
All Billbale resources to book billbale efforts only in ther Direct Project and all entry into Indirect Projects is accounted for

Knowledge Lead Duration: Apr 2010 to Apr 2013

Key Responsibilities
Manage and address all issues of Quality & Knowledge related issues.
Driving and managing a team of total strength of 15 Auditors.
Generating Audit & Production Billing on monthly basis.
Working & Publishing bi-weekly error trend & working on it with respective supervisor.
Conducting calibration & PKTs among the auditors, with the team and running calibration session with stateside to make sure that both the parties are on same page.
Responsible for daily productivity report, monthly VIC calculation.
Responsible for preparing monthly RCA (Root Cause Analysis) files and quality dashboard.

Process Expert Duration: Feb 2007 to Apr 2010

Key Responsibilities:

Directly involved in quality analysis and trend reports to identify deficiencies. Analyze trends and recommend improvements to the management.
On Boarding on new associates 30 Days ramp period. To ensure that the associates reach the desired productivity and accuracy numbers.
Preparing & compiling & presenting various weekly/ monthly MIS reports pertaining to process, and productivity Conducting PKT to analyze gap and working on it so lessen the gap.
Conference Calls with the client and work as a bridge between client and the operations.

Process Associate Duration: Apr 2006 to Feb 2007

Key Responsibilities:

Working for a pre-underwriting process for 2nd mortgage for Mortgage Corporation.
Responsible for updating, validating all required information on client application as per the client guidelines.

Team Member Trinity- WNS BPO Gurgaon
Duration: Mar 2005 to Apr 2006

Key Responsibilities:
Processing of mortgage loans
Indexing the document in different category as per client nuances and capturing data from the document and on the client application.

Bachelor in Computer Application (BCA) from IGNOU.
Advanced G-Tech computer course from TATA InfoTech Ltd (Mar-04), with specialization in TELECOM.

Date of birth: September 22nd,1983
Father's Name: Mr. Virender Singh
Marital Status Married
(Sandeep Sansanwal)