Resume - Assistant Manager-Customer Care


 
(Keywords : Hanling Call Center Operations, Revenue generation & Reports And data Management)
  
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  Candidate Details
Position Sought :
Assistant Manager-Customer Care
Age :
24 years     Experience : 5.3
Qualification :
BBADelhi Institute of Management and Services, Delhi 
Preferred Location :
Delhi, Gurgaon, West Delhi
Job Category :
ITES/BPO/Call Centre
Expected Salary :
3.25 to 5lacs

Resume



________________________________________

To enjoy responsibilities, seek challenges and create excellence in everything that I undertake.

PROFESSIONAL SNAPSHOT
A result-oriented professional with more than 5 years experience in Sales & Marketing, Business Development, Customer Relationship Management and Team Management.
Adroit in monitoring delivery of customer service, resolving queries & complaints within the specified SLA, & retaining loyal customers.

AREAS OF EXPOSURE

Customer Relationship Management

Managing Customer Relation Operations and ensuring maximum customer satisfaction by providing timely clarification of queries.
Coordinating with key corporates, high-net worth client and major accounts for smooth business operations and accomplishment of targets.

Team Management/ Training

Conducting meetings for setting up objectives and designing processes to ensure the smooth functioning of operations.
Mentoring & motivating team members ensuring business generation and customer satisfaction.
Training team members and subordinates to develop requisite skills; conducting trainings on products, selling and customer relation skills.

CAREER HIGHLIGHTS

Working in Mega Cabs Limited as an Assistant manager
Since Sep,2010 to till date

Job Profile
X Responsible for call centre setup of Mumbai location.
X Involve in planning and strategy of centralized Mumbai call centre.
X Involve in R & D of new process.
X Training and recruitment of new joiners.
X Controlling of Mega Delhi call centre and dispatch.
X Involve in managing various teams in customer care.
X Ensuring backup for Airport operation and corporate operation
X Involve in allocating daily and monthly targets.
X Involve in roistering of teams.
X Maintaining & Filing of various trackers and Reports.

Achievements
X Joined the Company as an Assistant Manager to Manage and start Mumbai Centralized call centre but in the small tenure also got the additional responsibility of managing Delhi call centre.

Worked in Meru Cabs Company Private Limited as a Team Leader
Feb,2008 to August,2010

Job Profile
X Involve in handling teams in customer care
X Manipulating the Man Power
X Controlling of call centre and dispatch.
X Ensuring backup for Airport operations.
X Co-ordination between respective teams
X Maintaining & Filing of various trackers and Reports.
X Handled the complaint and Lost & Found department

Achievements
X Joined the Company as a Team Member but within the tenure, earned promotions twice,
i. e. Complain Handling Executive and then become the Team Leader

Worked in BIS (Bird InfoTech Services) for the process of Magic Bricks as a Team Member
From July,2006 to January 2008.

Job Profile
X Responsible for sales target of team
X Coordinating between Team and Client
X Maintaining Updates of Product.
X Providing training of Product to both Sales and Customers care Teams.

Achievements
X Always been the top performer in the complete tenure

Worked in SAFFRON GLOBAL as Sales Officer
From January 2006 to July 2006.

Job Profile
X Selling mobile connections to the Australian customers.

Achievements
X Achieved highest incentives for two months.
X Started handling escalated calls from new executives.

ACADEMIC CREDENTIALS
X Pursuing MBA from Andhra Pradesh University.
X B. B. A from Delhi Institute of Management Studies.
X Intermediate from Medical Stream (PCB) with 68%(2004)
X Matriculation from K. V. Gurgaon with 62%(2002)

COMPUTER PROFICIENCY
X Familiarity with Internet applications.
X Familiarity with excel

 
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