Resume - System Analyst

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  Candidate Details
Position Sought :
System Analyst
Age :
29 years     Experience : 6.0
Qualification :
Preferred Location :
Chandigarh, NCR, Delhi, Gurgaon, Noida
Job Category :
- Miscellaneous - IT


Since Feb 2012 CSC India Private Limited (Noida) as System Analyst

Key Deliverables:
Independently providing access of 150+ applications to the employees of Client Toyota
Troubleshooting existing system and introduced new system for smooth working.
Providing technical support and planning base for crucial projects.
Documenting new and updated existing technical specifications.
Reporting failures in a time manner. Providing technical support for the company.
Providing systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation.
Monitoring and resolving transaction error queues for data validation issues.
Performing support and troubleshooting tasks for multiple business applications.
Working on service requests, incidents, and run and maintain activities.

ISSS-Remedy/ Enterprise Access Services (EAS)
Managing and removing user accounts and access rights to iT systems and resources for the client.
Creating user accounts on various applications consisting of Active Directory, midrange, Mainframe (Active Directory, FastData Web, TSO, Western Union). Modify users account at the time of transfer, profile change or loaner.
Creating access for new class users in large numbers. People who joined in for some specific project known as vendors, get class request for at least 15-18 users in one go, handle that alone, providing each one of them access to 12- 15 application in one day.

Key Highlights:
Learnt many new application including provisioning on Active Directory.

Aug 2007 Feb 2012 BA Continuum India Private Limited, Gurgoan as Team Developer

Key Deliverables:
Granting access to employees on approx 100+ applications entailing UNIX, RACF, TSYS, etc.
Working for process called Card Information Security falling under Global Information Security/ Knowledge service center, which is responsible in user provisioning/ audits/ compliance/ associate transfer/ migrations/ application setup worldwide for employees of Bank of America.
Analyzing clients' existing systems. Translating client requirements into highly specified project briefs.
Identifying options for potential solutions and assessing them for both technical and business suitability.
Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.

User Provisioning/ ARM (Access Request Management)
Creating user accounts on various target systems consisting of Midrange, Mainframes (RACF, TSYS, UNIX) and Web links with the appropriate access rights. Modify user access rights to accounts over time, as required by changing business needs. Disable or removing accounts when users are no longer authorized to access them (de-provisioning).
Provisioning and Identity Workflows, Access Management through ARM, RBAC (Role-Based Access Control), Compliance and Auditing Technologies.
Handling workflow of the location Ireland, Finland and Canada with 4 other resources aligned to me.
Working on the quality piece of the 4 resources aligned to me and check the mails and the requests processed by them correctly, and give the data to the quality manager of team.

Mailbox (Card System Access Management)
Setup application access for users mostly for Contractors, Vendors which do not fall under a security profile.
Review Access/ Compliance Audits: Removing access for the users scheduled to occur on a periodic basis (e. g., monthly, quarterly, bi-yearly and yearly) and/ or to coincide with a major application upgrade, delete access or implementation.

Problem Management/ Incident Management (Maximo IBM Tivoli software)
Incidents that cannot be resolved quickly by the Help desk will be assigned to specialist technical support groups.
Restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Continuous communications with customers to ensure that the data in the directory met their needs and that the all issues were resolved in a timely manner.

Key Highlights:
Joined organization as Team Member. Promoted to Senior Team Member and then to Team Developer.
Developed lasting customer relationships, focusing on becoming the customer's trusted advisor. Can be heard on production calls.
Achieved a record in the history of the process for closing the maximum problem management tickets in a single day.
Successfully completed 4 JDI projects on Automations involving Six Sigma Techniques.