Resume - Customer Care


 
(Keywords : Customer care, computer, leadership)
  
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  Candidate Details
Position Sought :
Customer Care
Age :
28 years     Experience : 6.5
Qualification :
BSc, Pursuing MBA from IMT 
Preferred Location :
NCR, Delhi
Job Category :
Sales/Marketing/Advertising/Business Dev.
Expected Salary :
15000 PM

Resume

QUALIFICATION

Academic:

Graduation B. Sc with Physics, Chemistry & Mathematics from Bangalore University (1996 99)

Pursuing M. B. A from IMT (Ghaziabad)

Professional:

Higher Diploma in Software Engg. From APTECH, Bangalore (Ms Office, PPT, OOAD, SSAD, Networking, LAN) in (1996 97). This was developed in association with

(i) Open university (British Columbia, Canada),
(ii) NCC (UK),
(iii) J 3 Learning (U. S. A), Pace University (U. S. A. )
(iv) And University of Northumbria (UK).

LANGUAGE KNOWN C, C++
OPERATING SYSTEM DOS, UNIX
DBMS Fox Pro, Oracle

EXPERIENCE/ EMPLOYMENT HISTORY

Total experience of two years in IT Industry and five years in Automobile Industry in the department of Customer Care and General Administration.

PAST EMPLOYMENT (May 1999 April 2001)

Worked as Faculty and Web Developer in SCI, Bangalore.

The job included the teaching of software packages, preparing the students for Live Projects of reputed companies and handling the placements cell.

PAST EMPLOYMENT (May 2001 Oct 2003)

Worked as Customer Care Executive in Ramaiah Automobile, Bangalore (TATA Autorised Dealer)

PAST EMPLOYMENT (Dec 2003 to Jan 2006)

Worked as Customer Relation Manager in TATA Authorised Dealer i. e. nawab MOTORS, Noida (India) and successfully managed the complete Customer Care Department with the appreciation of TATA Motors Ltd. and handling General Administration and.

PAST EMPLOYMENT (Jan 2006 to Jun 2006)

Worked as Customer Relation Manager in South Delhi Toyota (Authorised dealer of Toyota Kirloskar Motor)

PRESENT EMPLOYMENT (Jun 2006 to till date)

Working as Customer Relation Manager in Automobile Company

Responsibility & duties performed as Customer Relation Manager

Generated leads & managed customer queries at the companys office.
Was responsible for customer retention & promotion.
Handling all administrative work in the dealership.
Plan, co-ordinate and ensure implementation of trouble free work environment at the dealership.
Manage and Handle all customer grievances & ensure speedy hassle free service of the cars.
Ensuring the use of TQM method.
Actively took part in organizing training programmes for the development of workers and staff.
Generating and sending Daily, Weekly & Monthly reports to Toyota Kirloskar Motor.
Generating and sending Daily, Weekly & Monthly reports to regional office of TATA MOTORS LTD.

TRAINING

Training for Customer Care Manager (Conducted by TATA MOTORS LTD. )
Training for Customer Relation officer (Conducted by TATA MOTORS LTD. )
NIS Training Programme for Customer Care & Complaints conducted by TATA MOTORS.
NIS Training Programme for Service Advisor conducted by TATA MOTORS.
Training for Customer Care Manager
Attended the training of Idead 7 at RTC (TATA MOTORS)

EXTRA CURRICULAR ACTIVITIES

Games : Chess, Javelin throw and Shot Put
Hobbies : Reading, Meeting people, and finding the solution for critical problem

ACHIEVEMENTS/ AWARDS

Won the Gold Medal in Javelin throw in regional games in 1995, Hyderabad.

Pulled Maruti Esteem Car of 1000 Kg. (Approx) and lifted filled L. P. G. cylinder of 32 Kg. (Approx) by Teeth, which was telecasted by Sahara Channel on 21st July 2004.
( I can pull Safari of 2000 Kg. (Approx) by Teeth and have potential to do better)

Achieved the award of 3rd best Customer Relation Manager in the North India
under Gurgaon office by TATA MOTORS Ltd. on 19th Jan 2005.
 
Top Resume - Northern India, Delhi & NCR, Chandigarh, Southern India, Bangalore, Sales And Marketing