| Resume |
Career Objectives :
To work with an organization where I can apply my expertise to learn continuously in the pursuit of achieving proficiency and excellence, thus giving me the maximum job satisfaction and career growth.
Seeking Managerial assignments in Administration, Operation, General Administration with a leading organizations.
Croma Care Centre -Gujarat From: March 2013- October 2014
Coordinator Customer Service
Ensuring that Engineers are trained as soon as they are on boarded for efficient customer support service.
Responsible for briefing the engineers daily about the new products and offerings if any.
Responsible for ensuring that the service engineer/ Asst. Engineer is operating efficiently.
Ensure resolution of customer complaints that have been booked with the dealer.
Ensure Optimum Productivity from Service engineers all the time.
Appointment confirmation/ rescheduling with customer and engineer.
Call Assessment & Work order Print to field Service engineers.
Responsible for all service operations in SAP CRM.
Handling operations of Extended Warranty Customer.
H K Acharya & Company (Law Firm) From: September 2011 to August 2012
Para legal Executive
To support the retention and growth of patent and trademark renewal business with both existing clients and prospects that under implementation, understand their business needs and ensure services meet those needs.
Responsible for analyzing incoming correspondence related to the prosecution of intellectual property rights.
Responsible for the implementation of services for new clients safely and efficiently is a key task.
Performs data entry into computerized docket system to generate calendars from court documents, correspondence, rules and statuses.
Assisting in categorizes, and indexes records and documents under attorney guidance.
To attend seminars of IPR, eg: WIPO.
Attended DMS Exhibition -June 2012 in Japan as Foreign Relation Manager and represented H K Acharya & Co. as Co-Exhibitor.
SAI INFOSYSTEM INDIA LTD. From: August 2008 April 2011
Ensure high level of customer service. Manage difficult customer situations.
Sales co-ordination with sales people and clients.
Updating of ERP, CRM and other database.
Through ERP preparing of for e. g. sales inquiries, sales quotations, sales orders, acceptance of orders, sales invoices, create party master for customer.
Knowledge of vendor registration.
Generating sales report.
Coordination with Purchase and stores for Updated stock entries.
Keeping record of pending invoices.
Maintaining records according to ISO 9001:2008
MIS Sales report on week basis.
Manage Order Flow
& #61558; Project Coordinator in Project Flood IT started by Govt. of Gujarat in 2009.
KOTAK MAHINDRA BANK Since: January 2007- July 2008
Heading Banking Operations and Customer relationship management.
To manage customer wait time and ensured branch discharged all service within the desired time as per commitment.
Preparing MIS report to provide feedback to Top management on financial performance on weekly monthly, Quarterly and annual basis.
Ensure error free and timely Transaction Processing
Handling the Underwriting operation for car finance & Insurance.
Processing the online application and updating the same in the system.
Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.
1. Certificate Course in Operation Management from Gujarat Law Society in 2008.
2. B. Com From Gujarat University in 2008.
3. PGDCA (Post Graduate Diploma in Computer Applications).
4. Pursuing MBA
& #61558; MS Windows-98 MS Office, Internet Surfing & Internet Applications.
& #61558; Advanced Diploma In Computer Application.
& #61558; ERP, CRM, Tally SAP.
To outperform self in every dimension by applying thought every day. I believe I have gained as much from interacting and working with people as from academics. I aspire to become a professional in Service ind. and an expert in managing people. I am looking for a place, which provides me with an opportunity to learn and grow fast in my area of interest; in a market-driven company with competitive working environment.
Signature: Reema Shukla