Resume - Software Development / Systems Analyst

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  Candidate Details
Position Sought :
Software Development / Systems Analyst
Age :
53 years     Experience : 25.0
Qualification :
BSc - PhysicsKongunadu Arts and Science College, Coimbatore 
PG Diploma In Systems Mgmt.NIIT-Chennai (Adyar centre), Chennai 
Preferred Location :
Job Category :
Software - Client Server


Key Skills Summary

Experienced in Requirement gathering, Functional documents, Technical Specifications, Development, Test Plans, Testing and implementation of modules.

IT experience in Manufacturing Healthcare.

Have over 22 years of experience in Information Technology of which 14 years as System Analysis, Business Analysis and CRM.
ITIL foundation certification.
Clarify/ Amdocs CRM Certified Partnership training program.
Trained in Sales Force Administration. Thorough in all tasks of SFDC Administration.

MS Project, MS Visio, Visual Basic, Native VB language for Amdocs CRM called Clear Basic. Configure and customize CRM application, Gold CRM a state-of-the-art field service package which integrates with CRM. Oracle, Advanced knowledge of SQL, PL/ SQL stored procedures, SQL Server, Unix Shell scripts, Interface scripts from Baan/ SAP ERP systems to Amdocs Clarify CRM system. COBOL, Crystal Reports. Data Warehousing, ETL Processes, Data profiling, Data governance, Data mapping, Database normalization, Knowledge of Health Care claims and membership. Knowledge of financial modules.

Career History

Kaiser Permanente. Jun '14 to June '15.
As a Business Analyst involved in Claims Data Warehouse UAT, Production support, new releases.
Understand and follow the mapping document to test. Write complex SQLs to incorporate the logic in mapping document to test data.
Worked on various source systems data which are transformed to the data warehouse.
Good understanding of fact table, dimensional table in a star schema in the data warehouse.
Create and work on Remedy incidents which are scheduled for the next production release. Maintain and store documents in Share point.

Bio-Rad Laboratories. Sep '03 to Mar 14.

As a Sr. Business Systems Analyst involved in requirements gathering, enhancements, maintenance and Production Support of CRM application.
At Bio-Rad CRM is used by CDG USSD along with product support engineers in CSD, BVD and BPD.
This application is a Validated System and is as per FDA guidelines.
Establish requirement definition in collaboration with business and assisting in coordinating project needs.
Prepare Functional specification and design document.
Understand business needs and translate them into solutions and have strong decision-making skills.
Worked as production support tackling day to day issues and keeping the system up and running.
Worked in many Upgrades of Amdocs over the years which includes GoldCRM implementation and Unix to Windows migration.
Have maintained interface scripts from Baan to Amdocs and have converted those now for SAP.
Have executed Computerized System Validation (CSV) protocols after every upgrade or big changes in order to maintain the validated status of the system.
Fully responsible for maintaining and enhancing the validated CRM application.
Environment: Amdocs 7.5. UIEditor, DDEditor, ddComp, Dataex, RuleManager and Ultra Edit, Oracle 10g.

Worked on CRM Fusion Demand Tools to load legacy data to Sales Force (SFDC).
Have supported and maintained Data Warehouse processes.
Meet with user groups to provide training to improve data entry quality for Data Warehouse as data governance.
Have advanced knowledge of SQL to handle any data related issues.

VeriSign Inc.
Jan '01 to Jul '02

As a Business Systems Analyst maintain the Data warehouse to meet the business requirements, support CRM application.

Client: Dai Tokyo Royal Insurance Company, Hawaii. Jul '00 to Dec '00
Majesco Inc./ Mastek Ltd.

As consultant involved in upgrading and functionality enhancement to the ClearCallcenter, application.
Client: Motorola Inc. Chicago. Apr '98 to Jul '99
Majesco Inc./ Mastek Ltd.

Clarify Certification Partnership training program Nov '98 to Jan '99
Got certified from a 2-week training program by Clarify at Atlanta.

Client: Department of Water Resources, Sacramento. Jan '96 to Mar '98
Majesco Inc./ Mastek Ltd.

Client: J. Sainsbury's, London, UK. Jul '94 to Dec '95
Mastek UK.

Client : Grindwell Norton, Ltd., India. Sep '92 to May '94
Mastek. Ltd.

S & S Power Switch Gear, Ltd., India. Jul '91 to Aug '92

Marshall Sons and India, Ltd., India. Nov '89 to Jun '91

Classic Software & Mgmt. Consultants., India. Apr '88 to Oct '89

Post Graduate Diploma in Systems Management, NIIT Madras.
Graduation (Major in Physics), Barathiar University '87.

Clarify eFrontOffice Certification.
Data Modelling, Java Visual J++ at Community College in Sacramento - USA.
Oracle Financial Applications. Version 11.5.5. Modules AP, AR, GL, Work Flow Order Management.
Top Resume - Bhubaneswar, West Bengal, Bangalore, Project Manager/Delivery Manager