| Resume |
Offering over 18 years experience which includes 12 years in project management, IT Operations & Support and 6 years in Office Equipment Service & Maintenance.
Currently associated with TATA Consultancy Services-Bangalore as Assistant Consultant.
Experienced in analysing, interpreting & simplifying technical information and clearly communicating information to the target audience.
Knowledge of IT Infrastructure standards and policies with experience in Server infrastructure design, administration and optimisation.
Experience in AWS cloud creating EC2 instances, EBS volumes, S3 buckets and IAM.
Experience working on Windows 2003/ 2008/ 2012 with DNS, DHCP, SCCM, SCOM, VMware with in-depth knowledge of ITIL process and project management.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
Effective communicator with strong relationship management, coordination, problem solving & analytical skills.
Since July 2012| TATA Consultancy Services, Bangalore |Assistant Consultant
Project managing migration activities to AWS cloud infrastructure.
Preparing the project plan and migration approach (rebuild, lift and shift)
Preparing infra design documents and component mapping sheet and getting it reviewed with technical SMEs.
Work with change management on CR creation and approvals.
Preparing the communication plan to business, leadership and internal teams (help desk, operations, monitoring and service management) both before and after migration
Drive daily stand up meeting with technical teams and weekly connect with business.
Managing a team of developers in cloud automation (instance build).
Validate agents like Trend Micro, Splunk, Cloud health and SCCM in the new EC2 instance.
Perform remote data centre management operational activities.
Work on incidents related to server not pinging, disk space, folder permissions and access.
Restore files and folder from Tivoli Storage Manager (TSM).
Perform printer management.
Provision VMware resources like CPU, memory, NIC.
Working with storage team to allocate LUNs for increasing disk space.
Perform server builds and decommission.
Antivirus management (McAfee)
Patch management through SCCM.
Perform RCA as per request from L2 teams.
Perform L1 and L2 activities in SCOM.
Prepare weekly dashboards on patching and operational metrics.
Recognised & awarded with Spot Award at TCS for outstanding contribution towards Patch Management Activity.
Project managing cloud DC migration
Patch Management from SCCM
Printer migration from Windows 2003 to 2008 and 2012 servers.
File server migration
Jul11-Jul12 | ATOS Bangalore | Senior System Administrator
Managed Windows Server 2000/ 2003/ 2008 environment.
Performed Patch Management on servers; checked and resolved hardware issues.
Created email addresses in exchange servers, modified user mailbox quota and performed capacity management.
Supervised various technical aspects, monitored critical paths and took appropriate actions.
Debugged and troubleshot the software application and service related events.
Supported onsite team for process creation and modifications, created and modified print queues.
Mar 08 - May10 Sr. Infrastructure Engineer
Aug10-Jun11 Specialization Infrastructure Engineer
Key Deliverables: As Specialization Infrastructure Engineer:
Provided server support, network infrastructure to worlds leading pharmaceutical manufacturing company.
Configured DRACRILO for remote connectivity and built servers from image via DRACILO.
Decommissioned servers as per client process; installed & configured McAfee client Antivirus.
Created exemptions and rectified deviations via ePO console.
Scheduled patches via SCCM, generated qualification report and tree size reports for disk space utilization.
Utilised process explorer to kill backup cache file and used DSA. MSC for user account administration in AD.
Generated DSETMPS report as on need basis.
Verified connectivity from client to Master backup and coordinated with SAN team for increasing disk space as and when required.