Resume - Deputy Manager

 
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  Candidate Details
Position Sought :
Deputy Manager
Age :
41 years     Experience : 18.0
Qualification :
B.A With EconomicNagindas kandwala college, malad west Mumbai 
Preferred Location :
Jabalpur, Mumbai, Andheri, Navi Mumbai, Malad
Job Category :
Accounts/Finance/Banking
Expected Salary :
600000/-
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Resume

CURRICULUM VITAE

RAJANI D. BATRA

OBJECTIVE
To work towards the growth of the company, my current experience, know how, personal skills, abilities and potentials to the optimum level, thus helping me to achieve a global career along with being an efficient and effective team player.

WORK EXPERIENCE
1. HDFC Bank
Tenure: November 2009 --Till Now
Designation: Deputy Manager Debt Management Credit Card
Job Profile : Debt Management Credit Card - Recoveries
Bucket: 6 Recoveries (Month start Month End)

Worked in Recoveries(Bucket - Defaulter for Various Years)

1) Monitoring Calls 150 per day
2) PTP (Promise to Pay) target 50.
3) Taking ADFC Officer Review on the portfolio.
4) Taking agency Review on the accounts.
5) Going on field with the agency executive.

2 A. Hong Kong & Shanghai Banking Corporation (HSBC)
Tenure: January 2008 ----- October 2009
Designation: Assistant Manager Debt Management Telecalling & Campaigns)
Job Profile : Debt Management Personal Loan Banking

Motivate the team & actively manage performance of the team
By counseling and providing feedback of the telecalling team. By establishing & maintaining open communication channels so that any issues & grievances may be amicably sorted out.

2 B. Hong Kong & Shanghai Banking Corporation (HSBC)
Tenure: November 2006----- December 2007
Designation: Sr. Debt Management Executive.
Job Profile : Debt Management Personal Loan

3) Pace Setter Business Solutions Private Ltd Mumbai [4th August 2003 14th November 2006 ]
Designation: Team Leader Debt Management (Hutch Collections)
Job Profile: Hutch Bill Collection

Collections
Managing customer retention strategies, to understand needs of customer and make appropriate recommendations. Managed the collections portfolio of Hutch bills (0 days for 2 different bill cycles) and Also use to handle FOS. Managed Hutch Bill Collections.

Portfolio Manager and Resource Handling

Additional Responsibilities
Customer queries, Handling all queries/ disputes from customer and service establishments and achieve a first time resolution rate of greater than 90 for all queries that requires further research for resolution, keeping in mind the organization best interest and at the same time providing excellent customer service.
Exercise total fairness while making decision that have financial impact on the organization and also control back and exposure using sound credit and market analysis.

4) Emcure Pharmaceuticals Pvt Ltd Mumbai [ 3rd July 1997 25th October 2001
Designation: Office Assistant
Job Profile: Event Management

Data entry operator and co-ordinating with agency for billing. Raising the bills and dispatching the bills in Pune office. Organizing seminars and meetings. Maintaining books for clients visiting India. Taking interviews and appointing people. Maintaining Filing process. Giving ideas to Medical Representatives for promotion of the product.

ACHIEVEMENTS & AWARDS
Have consistently worked under predictive dialers by achieving the set targets on the dialer efficiency parameters.
Awarded as best Assistant Manager Debt Management for January 08, January 09, February 09 & July 09.
Have been rewarded under various incentive schemes and received certificates.

TRAINING PROGRAMMES
Time Management
Stress Management
Beat the Stress
Collection Skills Workshop
Business Writing Skills
Negotiation Skills

EDUCATIONAL QUALIFICATION
B. A. With from Mumbai University passed in the year 1996
H. S. C. With from Mumbai Board passed in the year 1993
S. S. C. With from Maharashtra Board passed in the year 1991.

PERSONAL SKILLS
Positive Attitude
Tenacity for the purpose of the goal
Organizing task
Hardworking & Committed
Initiator, Teamwork & Punctual

PERSONAL INFORMATION
NAME : Rajani Batra

DATE OF BIRTH : 30th September 1973

LANGUAGES : Reading, Writing & Speaking English, Hindi and Marathi.
Speaking Gujarati, Punjabi and Sindhi.

HOBBIES : Interacting with people, Surfing & Listening music.

I hereby declared that the above information is true to best of my knowledge.  
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