Resume - Team Lead

(Keywords : Project Management, Team Lead, operations management)
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  Candidate Details
Position Sought :
Team Lead
Age :
33 years     Experience : 8.6
Qualification :
B.TechThe Vazir Sultan college of enginnering, Khammam 
Preferred Location :
Job Category :
ITES/BPO/Call Centre
Expected Salary :
7-8 Lacs Pa


Rafi Shaik

Team Lead at Randstad India Pvt Ltd

Over 5 years experience as a leader of various project teams, maximized many great opportunities to work
on challenging projects, when two critical proficiencies of a team leader were developed tremendously:
- Earned leadership status by setting inspirational goals and setting examples Good organizational,
motivational, management and time management skills. - Maximized team performance Exceled at
identifying, developing and using strengths of team members, as well as locating, detecting and resolving
problems and weaknesses of each team individual.
Team Lead at Randstad India
December 2014 - Present (8 months)
- Lead & manage one or more teams and works on multiple projects simultaneously. Responsible for creating
& revising project plans as appropriate to meet changing needs and requirements. Responsible for end-
to-end execution of projects plans, on-time & on-mark completion of projects, quality of deliverables, and
stakeholders satisfaction. - Responsible for operational aspects, including adherence of SLAs for Change
Requests/ Bugs reported by stake holders, handling of escalations, timely & effective communication and
reporting. - Adheres to processes and contributes to improving and introducing new processes.
2 recommendations available upon request
Quality Lead at Randstad India
January 2013 - November 2014 (1 year 11 months)
- Assure product and work environment meet all quality and hygiene standards - Coordinate work
assignments for the team - Perform QC checks and document results - Determine the quality control
standards and assurance procedures. - analyze the statistical data and identify trends to recommend the
procedures to be followed to improve the quality.
Senior Pod Lead at Randstad India
July 2011 - December 2012 (1 year 6 months)
- Optimization of current operations to add value for team members growth. - Establish a performance score
card for the team. - Ensure adherence to policy & processes. - Responsible for grooming & growth of team
members in technical as well as softer aspects through reviews, guidance, internal/ external trainings etc.
Pod Lead at Ma Foi Strategic Consultants Pvt Ltd
July 2009 - June 2011 (2 years)
- Ensure team productivity and quality targets are met - Ensure appropriate training program for team
members. - Be responsible for development, motivation & retention of the team members. - Performance
internal quality review. - Attrition control. - Define and ensure effective work allocation process for auditors.
Analyst at Ma Foi Strategic Consultants Pvt Ltd
June 2008 - June 2009 (1 year 1 month)
Graphic Designer at Pindar plc
January 2007 - May 2008 (1 year 5 months)
Lean Six Sigma White Belt Certified
Management and Strategy Institute License 1649898 June 2015
Fundamentals of Operations Management
ALISON - Free Online Learning License 194-4821131 June 2015
PMP Trained and Earned 35 PDUs.
GreyCampus License 066506989965 June 2015
Diploma in Microsoft Excel
Shaw Academy License 76334567 June 2015
Six Sigma Green Belt Certified Professional
OTIFAS License 100221 June 2015
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile; Download Free Scrum Body of Knowledge(340
pages) License 78729 June 2015
Kakatiya University
Bachelor of Technology (B. Tech. ), Information Technology,2001 - 2005
Skills & Expertise
Web Services
Agile Methodologies
Project Management
Operations Management
Team Leadership
Data Analysis
Incentive Programs
Microsoft Office
Microsoft Project
Page2Requirements Analysis
Software Project Management
Honors and Awards
Performance Rating
Outstanding rating given for my performance and achievement at work as a team during the phase
Rewarded for Best Team
Awarded as Best Team for Q3'2012 for excellent results.
Volunteer Experience
Organizing the people and schedule the activities to make the program successful. at Minvesta Infotech
(Professional working proficiency)
(Full professional proficiency)
(Full professional proficiency)
Bachelor of Technology (B. Tech. ), Information
Kakatiya University
JAVA - Core & Adv, Struts.
Independent Coursework
SalesForce - Cloud Computing technology
PMP (Project Management Professional)Trained

Contact Rafi on LinkedIn