| Resume |
Currently working in CMS Infosystems Pvt. Ltd. As a Team Leader in Agra, UP.
In Reliance Energy Limited As a Sr. FMS Er. W. e. f. Nov-2007 to Nov-2009
In Nelito Systems Limited As a Sr. Executive. W. e. f. Sep-2005 to Oct-2007.
In U. P. S. S. Corp. Ltd. W. e. f. Dec-2001 to Sep-2004 Worked as System Administrator On behalf of Technosys Services Ltd.
As a Team Leader
Managing Customers(Banking, Insurance, Hotels, FMCG, etc) and Their SLA Supports
Handling 40 Engineers Team, Call Assigning and resolution
Emphasizing Customers Relation
Cost effectiveness and better Resource Utilization
Friendly environments for team members
Meeting with Customers
Payment Submission and Follow up
As a Sr. FMS Er. & System admin
Responsibility includes addressing issues related to LAN, WAN to keep it running all the times, Daily backup.
LAN/ WAN setup with Hubs, Switches & Routers on various protocols like TCP/ IP, NETBEUI, etc.
Visualizing & analyzing problems remotely & providing able telephonic support to customers in stand-alone as well as networked environment of Windows 2000,2003.
Trouble-Shooting of desktop related issues and also responsible for installing/ configuring the Lotus Notes 6.5,7,8/ MS Outlook, Outlook Express on the client end.
Keep monitoring the proper performance of 75-80 PCs in the WORKGROUP and Domain environment.
Installing and managing the Client and Server architecture of Softwares.
Understanding of Microsoft Technologies: Windows 95/
Configure and installation of SAP R/ 3, SQL Express, SQL Server, Lotus Notes 6.5,7.0 on the client end.
Responsible for IBM & HP Server calls.