| Resume |
Engineering Graduate with over 3 years of experience in Hardware & Networking (IT Infrastructure Management, Networking, Security, System Administration and Technical Support).
Completed Certification in CCNA & MCSE.
Presently working with Mphasis since April 13, earlier worked with Wipro Infotech and Accel IT Academy.
InKnowTech Private Limited April 13 till date
Designation: Support Engineer
Working as a Support Engineer for the KPMG Project of Mphasis as an employee of InKnowTech Private Limited.
Wipro InfoTech Ltd Sept 10-April 13
Designation: Resident Engineer
Working as a Desktop Engineer for the ESIC Project of Wipro InfoTech Ltd (PANCHDEEP) Dhanlaxmi Bank and Tata AIG Project by Wipro as a contract employee of Trichur Computer Company (P) Ltd
Roles and Responsibilities
Create and resolve incident with in the firms BMC Remedy It Service Management
Configuring and remotely check status of routers and switches
Escalate the problem to the Technical Specialist or Service Desk for further investigation if incident not resolved within time frame
Give permanent Fix to the Linux server, Desktop, Printer problems & all LAN issues
Configuration and Installation of NAS storage device
Configuring E-mail and other applications
Troubleshoot Network connectivity (LAN) issues
Installation and configuration of peripherals and devices
Operating Systems (OS) installation/ re-installation, upgrades and patches for desktops
Desktop Installation, Movement, Assign & Change
Configuration of Print devices (network and local) on desktops
Management, implementation and administration of DNS-DHCP.
Configuration and installation of thin clients and N-Computing Devices.
Configuring FTP server to maintain the shared folders in the Organization.
Take Normal backup of data using backup softwares like NTBackup, Symantec,
Norton Ghost etc
Internet and Intranet Configurations
ACCEL ACADEMY LTD, Kerala, India Dec 2009-aug 2010
Designation: Technical Support Executive
Accel Academy Limited is a member of illustrious Accel Group a leading name in information industry in India. The group consists of 3 independent companies operating in the domains of IT Infrastructure services, Application Management, Technology Solution, Digital Media Technologies and Training.
Roles & Responsibilities:
- Analyzing system logs and identifying potential issues with computer systems.
- Configure DNS, DHCP
- Remote Desktop connection
- Performing backups.
- Applying operating system updates, patches, and configuration changes.
- Installing and configuring new hardware and software.
- Adding, removing, or updating user account information.
- Troubleshooting any reported problems and System performance tuning.
- Ensuring that the network infrastructure is up and running.
- Support users as well as network resources
- Implement and support wireless networks
- Installation and configuration of Laptops, Tablet PCs and Workstations in the
o Excellent Management, Technical, Troubleshooting skills
o Successfully handled responsibilities pertaining to basic network troubleshooting and software supporting
o Troubleshooting hardware problems of the systems and printers etc
o LAN/ WAN architecture and wireless access point installation and configuration
o Familiar with addition of users to the network and establishment of rights and Privileges
o Configuring E-mail(Windows mail, Outlook Express, Eudora, Evolution) and other applications
o Configuring RAID and NAS storage devices
o Tracing Network cables and Installing and troubleshooting
o Configuration of Print devices (network and local) on desktops
o Management, implementation and administration of DNS-DHCP
o Vendor management and maintaining all technical documentation related to network, server, systems and software
CCNA, MCSE, A+, N+
April 2008 B. E (Electronics & Communication Engineering)
Anna University, Chennai, India
March 2004- H. S. C
State Board, Kerala, India
April 2002- SSLC
State Board, Kerala, India