Resume - Senior Manager Or AVP

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  Candidate Details
Position Sought :
Senior Manager Or AVP
Age :
29 years     Experience : 6.0
Qualification :
BBAD.G. Vaishnav College-School of Management Studies, Chennai 
PGDBMXavier Institute of Management and Entrepreneurship (XIME)-Bangalore, Bangalore 
Preferred Location :
Job Category :
ITES/BPO/Call Centre



Strong credentials in delivering superior performances consistently throughout the career span
Ares of Interest: BFSI Industry, Business Research & Development, Financial/ Equity Research


Process Migration Business Process Re-engineering People & Process Management Banking & Credit Card Operations Resource Management Training & Development Escalations Management/ Leadership Cross Functional Coordination


Process Migrations with Centralized/ De-Centralized Operations
Project implementation on Enhance Credit Card platform (ECS+) in Operations
Awarded Quality champion as part of War on Error
Certified Six Sigma Green Belt
Certified IQMS (Integration of COPC & CMMI) Auditor
Deployed external computing system (EUC) for automations
Management of Outsources Service Providers in all aspects
Controls in the form of Ageing MIS implemented to get the feedback from partners in time
Executed various business process re-engineerings
Reduction in operational cost by down streaming non-critical activities to third parties
Budgeting/ Provisioning expenses for the unit and identifying areas to bring down the OOE costs
Scoping done for new business opportunities and providing inputs to BD team on RFPs/ RFQs


Tata Consultancy Limited (formerly known as CGSL Eserve) Since April09

Manager- E-businesses & Card Operations Consumer & Commercial Cards (since June12)

Managing Card Operations & e-business operations for a leading foreign bank in India and job responsibilities include

Managing various sub-processes within E-business and Card Operations like Card Maintenance's, Rewards Management, Leads Management System, Utility Payments, Loan on Phone, Dial-an-EMI, Payment Gateway, Draft printing & dispatch, DND/ SOE Registrations, Alerts Initiations, Ops Loss, SDN for Electronic payment, Collection ops
Collection initiation and delinquency tracking
Setting up card programmes implementation with corporate(s)
Setting up new processes/ process implementations as stipulated by client
Standard operating procedures implementation and reviews
Process automations with close coordination with technology & support teams
Quality management tracked through robust metrics
Responsible for Service delivery as per the agreement with client with 99.5 conformance level standards
Migration of new processes through in-sourcing and Outsourced service providers
Drive Six Sigma Green belt projects to improve productivity and reduce errors in processes
Documentation management Key documents like Standard operating procedures, SLA, process change bulletins, compliance grid, fraud gird, Risk acceptance, RCSA grid, Security Matrix etc to be reviewed and tracked periodically for renewals

GMR Infrastructure Private Limited (Airports) May08 March09

Executive Airport Business Development Unit (BDU)

To identify new opportunities in India as well as abroad for Building, Operating and Maintaining Airport infrastructure
Responsible for doing preliminary research and submitting report to senior management on Green Field and expansion/ modernization of airports in India and abroad with investment opportunities of more than $ 1 Billion
Closely tracking bidding proposals/ RFP/ RFQ etc floated for Airport Projects in India and abroad and submit preliminary report/ EOIs on the same to the management
Preliminary studies done for more than 10 airports projects (identified/ proposed by AAI) in India and 3 airport projects abroad
Coordination with various units within the organization and other third parties for information required by the management on submitting RFP/ RFQ
Feasibility study involving financial (valuations etc), Project Mapping and other technical details related to the project
Preparing for the bidding (RFP, RFQ etc), concession agreements and interacting with various Government Agencies like the Ministry of Corporate Affairs, Ministry of Aviation, Airport Authority of India, Directorate General of Civil Aviation, Airports Economic Regulatory Authority of India

LIC of India & New India Assurance Co. Ltd (As an Insurance Consultant) June04 May06

To educate the clients about the various insurance products available and provide them with the best suitable product after taking into consideration their various long term and short term commitments.