Position Sought :
IT Support / System Engineer
41 years Experience : 15.0
Preferred Location :
Northern India, Baddi, Chandigarh, Mohali, Panchkula
Job Category :
Expected Salary :
| Resume |
Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk. Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team, monitor, maintain the computer systems and networks of the organisation. Configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.
knowledge of hardware and software
Strong customer service ethos
Ability to work well with people
Excellent organisational skills
Ability to quickly establish good working relationships with clients
A logical mind
Enthusiasm for continual learning
Willingness to work flexible hours when needed
Ability to write technical support documentation.
Good interpersonal communication skills
understanding of customer satisfaction principles and practices
Ability to work under pressure
Good organizational and time management skills
Communications skills, both written and oral
Office Suite, windows, Service now, SM7.
Sysnet Global Technologies Pvt Ltd. - Mohali, Punjab, (Onsite) Senior IT Support Engineer in the Philips Lighting India Ltd (Now Known as Signify India Ltd) OCT.2012 to Current.
PCS Technology Ltd. - Mohali, Punjab, (Onsite) Customer Support Engineer May 2009 to Sept.2012. In the Philips Electronics India Ltd.
SK International. Chandigarh, (Field Support) Customer Support Engineer Sept.2002 to May 2009.
Essential Responsibilities and Duties:
Provides second-line investigation and diagnosis
Resolves and closes incidents/ service requests as per help desk procedures & allocated timelines.
Escalates unresolved incidents/ service requests within agreed timescales
Logs relevant incident/ service request details per help desk procedures.
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Keep follow up with the clients and provide accurate feedback to them.
Performs Imaging of PCs.
Performs IMAC (Install, Move, Add and Change)
Troubleshoots and resolves PC incidents and/ or VIP requests
Coordinates with Service Desk for hardware repair
Assists with Site Security TEAM on IT security issues and virus elimination.
Assists Global Server Team when server maintenance is required.
Creates/ maintains documentation.
Local network support and/ or assists centralized Network team
Investigating, diagnosing and solving computer software and hardware faults.
Managing stocks of equipment, consumables and other supplies,
Supervising junior member of technical staff.
Permanent Address: -
V. P. O MALAHU
H. P. - 176087
Date of Birth: 28.03.1978
Father's Name: Sh. Bahadur Singh (Ex Retd. Hony Capt).
Marital Status: Married
Extra Activities: NSS Volunteer for Two Year.
Hobbies: Cricket, Listening Hindi Music.
MBA in information System from Sikkim Manipal University. ITIL 2011 Foundation Certificate in IT Service Management.
Certificate Number: GR750437649YS
Certification & Awards
Certification of Recognition for taking ownership & saved Philips money & time in the Mohali Lighting Factory IT upgrade in 2012, Philips India IT Awards.
Individual Contribution Awards for taking Ownership in 2014, Philips India IT Awards.
Team Contribution award for Best IT project Execution in 2014. In 2015 IT awards.
Certificate of Appreciation for successful implementation LDC (Servers) in MLF and Windows 10 Migration in 2018.