Resume - Higher Level Position

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  Candidate Details
Position Sought :
Higher Level Position
Age :
34 years     Experience : 5.5
Qualification :
BCABurdwan Institute of Management and Science, Burdwan 
MCAKalinga Institute of Industrial Technology, Bhubaneswar 
Preferred Location :
All India, Kolkata, Northern India, Bangalore
Job Category :
- Miscellaneous - IT


Troubleshooting incidents related to windows server issues.
Participating in windows patching activities (monthly and emergency)
Generating root cause analysis on critical incidents.
Working on assigned projects.
Working on scheduled changes.
Working independently during scheduled on call shifts.
Coordinating with relevant teams and managers during escalation of issues to different levels.
Tools used: remedy, Microsoft outlook, rdp.

Worked as technical lead for a windows team and also a single point of contact (spoc).
Preparing technical documents.
Preparing technical and process related presentations for the techno seminar.
Attending weekly teleconference and meeting related to projects.
Managing a project team of 8-10 systems administrators.

Managing & maintaining more windows servers for customer spread across the globe.
End to end support for windows & hardware.
Day to day operations related to: ms servers, ms cluster 2000/ 2003 & 2008, netback up, backup
Attend internal trainings for our team.
Troubleshooting with problem management.
Support during implementation of business critical changes.
Supporting customer during working as well as on call duty hours.
Preparing process and technical documentation.

Handled issues in the form of problem management and change management.
Coordinated with the client by email and teleconferencing.
Escalation of the issues to the different levels.
Providing online and offline technical support.
Actively involved in preparing technical and process related documentations

Worked on storage issues on microsoft windows, unix, linux platforms.
Worked on backup operations.
Working on remote client servers using citrix met frame and other remote access methods.
Actively involved in preparing technical and process related documentations.
Worked on ibm x225 series servers running on windows NT,2000 & 2003 server, red hat linux & sun solaris operating systems.
Administered more than 500 desktops & laptops.
Spanning multiple domains and running on windows 9x, nt,2000 & xp operating systems by personal visit and through remote assistance.
Managed cisco routers & switches
Installed, updated and troubleshoot all process related applications and other programs.
Managed Avaya telephone system of call centers.
Managed network printers and other network components.
Developed and managed company's intranet site.
Managed web policy (blocking & allowing url's) through macafees web shield server
Managed antivirus (mcafee, norton, office scan) and windows patches on servers and Desktops.

Downloading and uploading company's data through ftp.
Checking company's e-mails regularly in Microsoft outlook express and reporting to the Company's senior about important e-mails.
Supported company's client's application, pc hardware, network and software issues by personal visit.
Obtained award for the best project & team.