Resume - Manegirial


 
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  Candidate Details
Position Sought :
Manegirial
Age :
30 years     Experience : 4.5
Qualification :
BTECH(Mechanical Engg)Nemi Chand College of Engineering, Panipat 
MBA(Marketing)Bharati Vidyapeeth's Institute of Management & Research, Delhi 
Preferred Location :
Dehradun, Chandigarh, Delhi & NCR, Punjab
Job Category :
Accounts/Finance/Banking
Expected Salary :
400000 pa

Resume

Resume


Seeking assignments in Business Development/ Service Management with a growth oriented organization.

PROFESSIONAL SYNOPSIS
Rich experience of over 4.5 years in Banking and Finance services last association with AXIS BANK LTD, as a Deputy Manager.
Commenced career with HDFC Bank Ltd from Jul 2005 to Jan 2009 as a Personal Banker.
Adroit at controlling routine banking operations involving Client Servicing & Business Development.
AMFI Certified, also handling Wealth Management for HNI Clients.
In depth understanding of financial concepts of Retail banking, Selling & marketing financial products.
Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.
Consistently achieving Service excellence parameters and targets at branches, handling service teams, identifying high-yielding services and products during the career span.
Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer acquisition & relationship management.

ORGANISATIONAL DETAILS

Since Feb 2009 till Nov 2009 with AXIS BANK LTD, as a Deputy Manager

Accountabilities;

o Acquisition and servicing of Customers with emphasis on building up a highly profitable business portfolio rooted on demand deposits and fee income.
o Continuous involvement in selling Third Party products.
o Conceiving, developing and executing marketing campaigns and other activities for acquiring new customers and enhancing the relationship value of existing customers.
o Disseminate product information & providing customer service
o Ensuring accuracy, reliability and completeness of customer information available with the bank, by collecting complete information while filling up the AOF as well as through constantly updating and cleansing customer records on an ongoing basis.
o Handled a team of 40 people for achieving branch sales targets
o Responsible for general insurance business of branches in Punjab, Chandigarh, J & k and HP region
Key Deliverables;

Client Relationship Management
o Managing customer centric banking operations, getting customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
o Maintaining healthy business relations with high net worth clients, ensuring high level of customer satisfaction matrices.
Business Development/ Key Accounts Management
o Identifying new streams & developing marketing plans to build consumer preference.
o Utilizing market information to develop marketing intelligence for generating leads.
o Conducting analysis by keeping abreast of market trends to achieve market share metrics.
o Selling of liability and third party products like Life Insurance, Mutual Funds.

Noteworthy Contributions and Achievements;

Qualified for Bangkok for exceptional performance in selling General Insurance (TPP).
Qualified for Dalhousie exceptional performance in selling General Insurance (TPP).
Qualified for all regional level contests held in cross selling.
Acting as Campaign Manager for the branch.

Commenced career with HDFC BANK from Jul 2005 to Jan 2009 as Personal Banker

Successfully handling routine and non-routine customer questions, and other service requests like
o Disseminate product information & providing customer service
o Taking care of the branch operations as per audit compliance.
o Performing end of the day cash and ATM balancing.
o Dissemination of product related queries and cross-selling of financial products
o Continuous involvement in third party products distribution & cross selling.
o Working towards achieving the branch targets in terms of various product offer by the bank
o Processing CASA, DEMAT and other account opening forms.
o Handled a team of 25 people for achieving sales targets
o Marketing manager for Punjab region branches

Handling PB Portfolio of the HNI customers and rendered customized service.

Noteworthy Contributions and Achievements;

Qualified for Bangkok for exceptional performance in cross selling in PB Portfolio

TRAININGS ATTENDED
Attended training programs on
Basic Banking Training for one week.
Service Excellence.
Third Party Products Insurance and Mutual Funds.
Training on KYC/ AML

ACADEMIC CREDENTIALS

2005 M. B. A regular ( marketing ) from Pune University
2003 B. tech. (Mechanical Engg. ) from Kurukshetra University

PERSONAL DETAIL 
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