| Resume |
Currently associated With L & T IDPL (HSTL site) as Supervisor;
In previous profile employed as Sales coordinator executive in T24 Future Group;
At my first employment associated with Vodafone, have to coordinate with stores regarding PQ, audit, induction and refresher; handling all type of Reports for C. S. training Team; before that in Retention as team leader & have to leading team for outbound calls;
An effective communicator with Fast learner & good coordination abilities.
Since Dec 2011 with L & T IDPL as Supervisor - Cash
Prepare daily banking consolidation & Revenue report of all 3 shifts & send it to O & M.
Daily audit of submitted documents by point of sale, admin clerks, team member, lane assistant (shift details, logbook, C. D. S., D. I. R) & then send reports to Head office.
Exhausted MIS needs to be made centrally for ready availability of data and analysis of it. Prepare daily necessary documentation (Consolidation sheet, banking sheet, Float sheet, shift information sheet, check list)
Responsible for collection & safe keeping of bleed moneys & depositing toll revenue collection with bank on regular basis
Conduct, where required, training to develop the skills & efficiency of point of sale, admin clerks, team member, lane assistant
Dec 2010 V Dec 2011 with T24 Future Group as Sales coordinator
Handling's, managing daily MIS & hygiene reports, SIM logistic and Evd balance, CAF compliance, Customer complain resolution, System-processes & IT infrastructure Management for 22 Stores across Gujarat Circle.
Exhausted MIS needs to be made centrally for ready availability of data and analysis of it.
SIM reorder level to be maintained and average EVD balance to be maintained at store level
Have to manage CAF compliance as per the norms : 90 of CAF compliance & rejection less than 3
Coordination with call center and stores to resolve customer complain within TAT
To ensure that all the stores are having all required IT infrastructure and all the applications are working & ensure that all system and process are in place before start of the day.
Jan 2007 V Dec 2010 with Vodafone as Customer Service executive.
Back-end Management Information System executive at Adecco Flexion V Vodafone Associate (June 08 to Dec 10).
h Handling managing Monthly Training Back-end reports for Gujarat circle timely, effectively & successfully.
Handling product knowledge quiz & Flash its MIS report for all Departments over Gujarat Circle, Preparing all type of MIS report for monthly Training Score Card.
Learning Curve, Quality report, C_sat report, Easy tag of Vodafone help, utilization percentage of Vodafone Help, Monthly p. k. Score of stores across all Gujarat (51 stores)
P. Q. Score, Refresher & induction report, C_sat report for all other functions Mini Stores Outbound calling set-up, Credit & collection, Relation team, Customer support group, AAD, Training team.
Prepare Daily mailer (management, tales, Wiz, Thrills, Fun day, & Superstar) & send it across all Gujarat Circle & Update Monthly Batch tracker report of all kind of induction & refresher training.
Monthly presentation slides for Customer service review & O. R. M., monthly Training Schedule plan & MIS report.
Out bound Customer care team leader, at Pace setter business private solution V Vodafone Associate (Jan 07 to Jun 08).
Resolved issues and conflict successfully of escalated calls from other agents.
First Bill Calling: Giving calls to new activate customer after their First bill deliver & explaining tariffs, process & other value added services.
Phase Calling: Calling base of customer whose due date have passed & whose PSTN is barred, by solving their queries & at the same time informing them to make payment.
Enquiry Calling: Customers who have inquired & may go for cancellation calling that base of customer & retain them by giving proper solutions about their Reason.
ADR Calling: Calling that customers who have completed their 1 or 2 year ADR scheme, so inform that customers about current valuable scheme.
ARPU Calling: Calling that base of customer whose monthly billing amount is average 1000+ & whose due date have passed.
Initiatives & Awards
4 Time Star Employee of the month award in the month of Aug 10, Feb 10, Nov 09, March 09.
Prepare Store agent Master tracker, Trainer Score Card for trainer, Induction & refresher tracker, trainer log sheet for Trainer, Training Newsletters.
Prepare Daily reports for Daily Main tele calling, retention demo & tagging reports.
Education Back Ground
Bachelor Degree in Commerce [In Accountancy from Gujarat University in Year 2006. ]
Well-developed skills of MS Office, Outlook, Photoshop & internet.