Resume - Technical Support Executive

 
(Keywords : Extensive experience in installation, administration and networking in various environments.)
  
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  Candidate Details
Position Sought :
Technical Support Executive
Age :
22 years     Experience : 3.0
Qualification :
B.ComK. K. Shah Jarodwala Maninagar Science College, Ahmedabad 
MCSA 
Preferred Location :
Ahmedabad
Job Category :
Networking/Telecom
Expected Salary :
178000
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Resume

1. Installing and configuring computer hardware operating systems and applications;
2. Monitoring and maintaining computer systems and networks;
3. Talking staff/ clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
4. Troubleshooting system and network problems and diagnosing and solving hardware/ software faults;
5. Replacing parts as required;
6. Providing support, including procedural documentation and relevant reports;
7. Following diagrams and written instructions to repair a fault or set up a system;
8. Supporting the roll-out of new applications;
9. Setting up new users' accounts and profiles and dealing with password issues;
10. Responding within agreed time limits to call-outs;
11. Working continuously on a task until completion (or referral to third parties, if appropriate);
12. Prioritising and managing many open cases at one time;
13. Rapidly establishing a good working relationship with customers and other professionals, e. g., software developers;
14. Testing and evaluating new technology;
15. Conducting electrical safety checks on computer equipment.  
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