Resume - Service Manager, Area SM, DGM, Regional SM, WM

(Keywords : Automobile Service Management, Spares Management, ATL, BTL, BDM, Systems, Workshop management)
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  Candidate Details
Position Sought :
Service Manager, Area SM, DGM, Regional SM, WM
Age :
52 years     Experience : 29.6
Qualification :
DME (AE)Gomatesh Vidyapeeth, Belgaum 
DME (AE), DME (AE), DME (AE), DME (AE), DME (AE), DME (AE), DME (Automobile Engineering) 
Preferred Location :
All India, Central India, Africa, Middle East/Gulf, UAE/Dubai, MiddleEast
Job Category :
Mechanical Engineering
Expected Salary :
18.00 Lakhs pa.


Experienced in Automobile 2Wh,3Wh,4 Wheeler and Diversified Auto industry since 30 Years. Worked with OEM, Dealers, Importers, and Continent Distributor, within Domestic and International markets (Africa & Gulf) at various levels of Sales, Service, Spare Parts and Techno-commercial operations.

Operations Management and Administration at Importer, Distributor, Dealer. Network and Channel Development. Business Development sales, service and spares. ATL, BTL Field Activities, Planning Execution and Customer Care. SKD, CKD Operations and monitoring. Sales, Marketing, Inventory Operations, Planning, Execution and Monitoring (PDCA) various other regular operational business requirements of automotive sector
A) Shalimar Trading Ltd: Short Term Contract, Distributor of TVS 2 & 3 Wheelers in Sierra Leone
Head Service & Spares (Short term Task Contract) Duration: June 2019 to Dec 2019
System Assessments and laying uniform practices across the market
Setting the service and spares network channel of the company.
Guiding and training the service and spares team for SMART stocks, Inventory and outflow practices
RnR Improvement of Staff, Training on Technical issues, management Reports on Business Operations.
B) Fair Deal Auto Pvt Ltd: Importer & Distributor of Bajaj 2 wheeler in Tanzania
Head Service and Spare Parts (Country Tanzania) Duration: June 2016 to May 2019
Guiding and monitoring the sales, service and spares team, assembly operations and production quality
Improvement on Customer Experience, Technical and management Reporting.
Conduct large-volume promotional customer connect activities in service & spars. Network, Channel Workshop Infra Structure Audit and Development
Market feedback for Technical and non-technical on Competition products
Training to the network channels and employees on new products, process and systems. Representing Technical issues of country to management, OEMs and implementing solutions derived.
C) Asia Pacific Groupe FZC: Cluster Distributor for Mahindra two wheelers Ltd, in Africa, ME & GCC Business Manager (Techno - Commercial) Duration: July 2014 to May 2016
Prospecting & Setting up Country Import Distributorship in terms of Sales Service & Spares. Establish Secondary Network with Each Country Distributor, Importer, Competition Mapping. Set, Analyse, Monitor & Initiate Correction on field activities for sales promotions ATL BTL etc. Monitor Billings, generate orders, process & execute orders, co-ordinate logistics. Technical training to the Staff, Local Mechanics, Sales Team for the country distributor. Techno commercial operations.
D) Boulos Enterprises Ltd: Importers for Piaggio,3wh, Suzuki 2wh, Suzuki Outboards for Nigeria
Manager After-Sales (Country - Nigeria) Duration: Oct 2012 to 28 Feb 2014.
Evaluating workshop teams, and customer needs and insights.
Overall after sales strategy and execution of plans for the existing products. Working with sales teams to manage new product development from a Technical Aspect. Assisting the development of 3S for our existing and new products. Developing a feasible training program for internal and external technicians & Channel Partners. Applying policy and procedures and propose modifications when needed. Analysis of the effectiveness of all after sales efforts. ATL & BTLs
E) Cargo Motors (Guj) Pvt Ltd: Dealers for Ford Cars in Ahmedabad, Gandhinagar
Deputy General Manager Service, Duration: Jan 2012 to Sep 2012.
After sales strategy and execution of plans for the branches in all.
Maintain all workshop performance standards as per FORD INDIA KPIs.
Keeping team customer oriented achieving customer satisfaction. Achieve & exceed Turnover-Labour-Parts targets.
Developing a feasible training program for internal and external mechanics and technicians.
F) Dubai Auto Gallery: Distributor for Indian Bikes in African Continent
Country Mgr. (BDM: Sales & Network Ch. Management, Development), Dec 2010 to Dec 2011
Responsible for developing, business of Bikes in Cameroon the Western African Country. Orders & Sales Tracking
Develop Main Dealer, Sub Dealer & Mapping. Analysis of Sales Performance, Market Corrections, Marketing Plans and executions. Field Service and Veh. Assembly monitor performance. Create, Train, Monitor, maintain Ground Team.
ATL, BTL & Promotional Field Activities
G) Nixynova Motoren Pvt Ltd: Dealership of Audi Cars at Ahmedabad, Senior Manager Works, Duration: Sep 2008 to Sep 2010. Implementing customer-oriented working processes for all
H) Bajaj Auto Ltd. OEM,2 & 3 Wheeler manufacturer at Pune, India.
Service Executive, Duration: Aug1992 - Sep 2008. Strategic planning to enhance network & service operations thereby achieving increased Customer base, Revenue growth & CSI, Streamlining the service systems, developing new systems & training for enhanced efficiency Dealer evaluation training needs & co ordinations.