Resume - Manager

(Keywords : Business Development, Customer Relationship Mgt, Operations, Channel Management & Distribution and Team Management.)
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  Candidate Details
Position Sought :
Age :
31 years     Experience : 6.0
Qualification :
CommerceBundelkhand University, Jhansi 
MBA - Finance And Marketing (regular)Bundelkhand University, Jhansi 
Master in Commerce 
Preferred Location :
NCR, Delhi, Gurgaon, Jaipur, Jodhpur
Job Category :
Sales/Marketing/Advertising/Business Dev.
Expected Salary :
7.5 - 8 lacs pa.


Over 6 yrs of exp in Business Development, Channel Management, Operations, Training & Development, Team Management, CRM, Financial Planning Currently working for HSBC
Worked for
HDFC Bank, ABN AMRO Bank, Eureka Forbes Ltd.

PG Degree in Business Administration (M. B. A)-(Marketing & Finance) from Bundelkhand University (UPMCAT) in 2003 (Secured Distinction and Rank Holder)
M. Com from Bundelkhand University
B. Com from Bundelkhand University

Certification of NCFM in Association of Mutual Funds in India (AMFI).
Certification in Life Insurance (IRDA)
Knowledge of Banking Law and Practice

Business Development & Marketing
Oversee marketing and sales operations for achieving increased growth & profitability and initiate market development efforts.
Conceptualize and implement business strategies to market a wide range of products and achieve pre-set sales and profit targets.
Analyse latest marketing trends and tracking competitors activities and providing valuable inputs for fine tuning sales & marketing strategies.
Manage sales & operations; coordinate with external agencies to spearhead product promotion and market development initiatives.
Responsibility for the sales process from initial point of contact (lead generation), presentations and execution. Meet/ exceed minimum quarterly and annual sales objectives.

Channel Management
Establish strategic alliances/ tie-ups with financially strong and reliable channel partners, resulting in deeper market penetration and reach.
Monitor channel sales and marketing activities; implemented effective strategies to maximize sales and accomplishment of revenue and collection targets.
Build and maintain healthy business relations with clients ensuring maximum customer satisfaction by achieving their long term preference and business and sustain promised delivery over time.

Customer Relationship Management
Identify and network with prospective clients, generating business from the existing clientele and achieving profitability and increased sales growth.
Build and maintain healthy business relations with retail, corporate and HNI clients, ensuring customer satisfaction by achieving delivery & service quality norms.

Team Management
Lead the team members to ensure efficiency in sales operations and meeting of individual & group targets.
Conduct meetings for setting up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.


An ACE (Achievers Club Exclusive) performer - overall performance for consecutive months in HSBC
Consistent high performer on achievement of pre-set business targets in the channel
Achieved pre-set business targets by 150% and operational efficiency during the tenor in HDFC Bank
Increased penetration for products of Eureka Forbes Ltd by opening of channel partners in various districts of Uttar Pradesh and mentored executives to come up the curve on requisite parameters.

HSBC (New Delhi) Feb08 till date

As Relationship Manager (Asst Mgr) - (HNI Segment)

Analyzed the financial capabilities of clients for providing them apt investment services; ensured that the solutions provided clients carry the minimum investment risk and superior customer delivered value.
Done quality acquisition, penetration, retention, financial planning for the clients taking into account the risk V return ratio and other requirements.
Ensured controls and compliance at team level to achieve satisfactory audit rating.

HDFC BANK LTD Sep06 to Jan08

As Relationship Manager (Deputy Mgr) - (HNI & Corporates)

Eureka Forbes Ltd (U. P) May03 to June05

As Group Leader (Consumer Durables)

Led a team of 25 executives and increased the volume of business by providing front-end support
and set up new distribution channels.
Recruited, mentored, appraised and conducted team building exercises on regular basis and prepared
incentive structure for the team.
Engaged with and managed relationships with Channel Partners.
Improved and maintained quality of sales as well as distribution network.
Made local buys (advertised) in various media for trade and consumer promotion.
Organized road shows and spearheaded direct sales/ dealer activities for marketing various
products of the organization. Planned and implemented sales tactics, including product wise, territory
Maintained liaison with the channel members; ensured customer satisfaction by retention & other
Coordinated MIS reporting and other operational activities.