Resume - Senior Manager / General Manager / Director

(Keywords : Process and Quality , ISO, CMMi, Regulatory Compliance, COBIT, Information Security, CISA, CISSP, All Audits)
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  Candidate Details
Position Sought :
Senior Manager / General Manager / Director
Age :
46 years     Experience : 21.0
Qualification :
B.Sc.,St. John's College, Tirunelveli 
M.C.ANehru Memorial College, Tiruchirapalli 
Hons Diploma in Information and Systems Management 
Preferred Location :
All India, Chennai
Job Category :
ITES/BPO/Call Centre


Strong process and Quality consulting definition and harmonization for Application Development and Maintenance project and accounts across all geographical clients for various domains.
Expertise in PMO/ PM consulting (Project Management Office) and setting up the whole PMO consulting frameworks and process to various clients Extensively supported for Managed Service Model and Application Value Management (AVM) business engagements process and quality consulting activity
Managed ISO certification (9000,20000, OHSAS) and CMMI level documents for the organization to all the products development activities
Comprehensive knowledge on Pharma Compliance like GxP/ 21 CFR part 11/ CSV and Support for FDA Audits for global pharma clients across globe Participated in the external Surveillance Audit, FDA Audits (Food and Drug Administration) for all accounts, business units projects and for all the SOX (Information Technology Global Controls) Audits
Specialized in CSV and managed leading pharma clients to support the business with regulatory standards as applicable with (GxP,21CFR, GAMP 5, ALCOA principles) and expertise in Good Documentation Practice (GDP)
Exposure to SOX compliance; implemented and reviewed the compliance for many clients across the globe
In-depth knowledge in Products for the core banking and Insurance application and implemented SAS 70 and SOX controls as applicable to ensure the process and quality compliance.
Strength in facilitating and conducting all Internal and External audit as required by the business unit and as well guiding and supporting for the RCA and CAPA Extensive knowledge on developing the New process and templates (SOPs) and Service Offering as well (Developed POD (Professional on Demand)

Achieving business growth of the organization to achieve the year on year target by creating and developing new proposals (RFPs)
Defining and enhancing current process, identifying gaps and proposing new solutions to improve customer organization delivery excellence at client locations; working as process consultant
Acting as Compliance Manager for all major pharma clients and ensuring quality & compliance; reporting the same through governance call and steering committee meeting to all the leadership
Managing the budget & controls, revenue forecast & reviews, business proposals, resource management and so on; providing operational level support to the projects
Administering delivery assurance activities for all project/ product development, maintenance, testing and consulting projects
Identifying and escalating risks to Practice Leadership Team through periodic reports such as Project Status Report, Risk Report & BEACON Risk Management Systems
Supervising quality reviewers across all the locations and supporting the projects with the QRs from the respective locations
Imparting training and coaching Executives, Work Group Team Members and Cross Functional Process Improvement Teams
Devising standards for measuring performance using various audit performance checklist PQC/ DAIs
Transforming new process improvement techniques and implementing the same in accounts Executing ISO trainings for the Delivery Managers and Lead of the Project Teams on a monthly basis
Implementing Quality Management System (ISO 9001:2000,9001:2008 and ISO 20000 through IQA (Internal Quality Audits)
Leading IT IS projects with various scope of support activities based on the industry standard IT IL V3 model and the service managed process models

PRINCE2 Foundation and Practioner Certified Professional from APMG MSP Practioner
Certified Professional from AXELOS ITIL V3 EXPERT
Certified Professional from EXIN ISTQB Software Testing Certified Professional
Foundation level Certified COBIT 5
Foundation Level Certified Sarbanes Oxley Expert (CSOE) from Sarbanes Oxley Compliance Professional Association (SOXCPA) Certified SCRUM Master Certified Information Systems Auditor
Certified Information System Security Professional
CMMI Version 1.2 and PCMMI Certified from QAI (Quality Assurance International)
Attained: o Demonstrated Leadership Lead Award for the operations management from the Senior Leadership Team o Exceptional Project Execution Consulting Excellence Award for the consulting assignment from the Senior Leadership Team o Excellence in Selling Dream Team Award for selling the ideas and creating new innovation as a Lead to the team, from the Senior Leadership Team o Best Performer Award (as Quality Champion) as part of ISO 20000 activities for the support provided for ITIL projects to the global clients in UK and US regions Successfully presented and published the white Paper on Assessment Maturity Model for Competency Mapping - A Talent Management Enabler