(Keywords : CSD, COSD, Cluster operations, Customer services, Operations, churn control, CAF, SAF, Activation, retention, collection)
| Candidate Details|
Position Sought :
Assistant Manager,Deputy Manager, Manager
28 years Experience : 6.5
|MBA- Marketing||National Institute of Business Management, Chennai |
|Diploma in Advance Software Technology from CMC India Ltd., Jaipur.|| |
Preferred Location :
All India, Jaipur
Job Category :
- Miscellaneous - Non IT -
Expected Salary :
4.5 to 6 Lak Per Annum
| Resume |
A result-oriented professional
with 6.5 years of experience in Customer Service Operations, Underwriting, Claims, Accounts and Team Management.
Presently working with Reliance Life Insurance Co. Ltd. as Head - Operations for Bundi, Lakheri & Sawai Madhopur branch in Rajasthan.
Deft in handling overall functioning of processes & implementing processes in line with the guidelines.
Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.
Effective communicator with a remarkable ability to interact with internal and external customers by offering courteous, efficient and helpful service.
Honed skills in identifying customer needs & issues and working towards achieving the objective of the company.