Resume - Middle management

(Keywords : Ops, claims ops, uw ops, commercial ops, credit appraisal,)
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  Candidate Details
Position Sought :
Middle management
Age :
32 years     Experience : 10.6
Qualification :
B.COMNavgujarat College of Computer Applications, Ahmedabad 
PURSUING MBAICFAI Business School, Hyderabad 
Preferred Location :
Ahmedabad, Jamnagar, Rajkot, Surat, Vadodara
Job Category :
Expected Salary :


Seeking middle managerial assignments in the areas of Operations, Commercial Operations, Customer Care, Credit Appraisal, Teller, Business Development & Marketing etc in a growth oriented organization preferably in the FMCG, FMCD/ Banking/ NBFC/ AMC/ Insurance.
A Commerce Graduate with over 10 years of cross functional experience in Business Development and Operations & IT in diversified industries such as Insurance, Foreign Exchange and Non Banking Finance Co.
Currently working with ICICI Lombard General Insurance Co. Ltd. Corporate Office, Mumbai
Experienced in implementing procedures, control systems, service standards, operational policies & credit norms, hygiene & customer services standards..
Pursuing MBA from ICFAI University.
May 2004 To May 2006 & Since August2006 with ICICI Lombard General Insurance Co Ltd. (ISO 90012000)
Retail & Banking Operations ( May 2004 To June 2005)
Underwriting Operations ( July 2005 To May 2006 )
Motor Claims Operations ( August 2006 To August 2007)
(Designation : Operations Manager )
Technology (IT) Corporate Office Mumbai ( Since September 2007 )
Current Designation : Project Manager (Functional Business Analyst)
Chief Tasks Handled :-
Technology IT & Operations : The primary responsibility is to implement IT based solutions for the business requirements.
Interface with the user groups to understand the requirements and document it.
Requirement understanding & solution findings
Software Vendor Evaluation
Coordination with project partners like users, vendors, senior management etc
Functional testing and bug rectification cycles
Compliance adherence to the prescribed processes w. r. t. project planning, documentation, test planning, etc
Providing solution/ support for day to day system related queries from all users
User Acceptance Test
Motor Claims Operations : This would essentially control and monitor the energy intensive and sensitive retail portfolio & corporate claims portfolio.
Assessment of claims bases on guidelines and procedures set by the company
Development of service providers for claim processing
Interacting with customers on various requirements such as explanation of policy conditions, negotiation on claim settlements
Analysis based on various parameters and benchmark against industry/ new standards
Coordination with the marketing and underwriting team to ensure both top line and bottom line growth
U/ W Operations :
Presale guidance on rates, terms, acceptability
Vetting of proposal
Help Sales Team with their queries & Interface with clients-personally/ over phone
Providing renewal data to MOs for major clients. Vetting and approval of quotes & Approval of policy
Coordination with the marketing and underwriting team
Cultivating business relations with the corporate clients and prompting them to generate references, thereby expanding the business opportunities.
Feb2002- April2004 with Thomas Cook (I) Ltd. As Executive Foreign Exchange
(Period 06 February 2002 To 10 May 2004)
Chief Tasks Handled : Thomas Cook is a name to reckon with in the wholesale foreign exchange business. Our Dealing Room strength enables us to undertake cover operations for the large volumes of foreign money we purchase from or sale to other retail/ wholesale market players. Our Export Cell handles and ships large consignments of foreign banknotes on a daily basis to our bankers overseas.
Monitor sales performance on weekly basis for generating MIS.
Cashiering Transaction involving exchange of value which comprises of Foreign Currency notes, coins, Travellers Cheque, VTM cards, Drafts, INR cheques, etc. Balance cash operations.
Bulk purchase and sale of Currency Notes, Travelers Cheques and drafts drawn on Thomas Cook
Remittance of encashed travelers cheques and other instruments to various correspondents overseas
Developing and exploring new business avenues in Gujarat Region. Taking care of total branch operations from filling of R returns, maintaining nominal A/ cs SAP reports, MIS Reports etc.
My job involves me to looking for front line office management & operations in the organization/ branch.
Conduct detailed market study to analyst the latest market trends.
Ensure maximum customer satisfaction, achieving delivery and service quality norms to build credibility.