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Consultant - International Voice Process, Chennai


Company :
Sutherland Global Services
Job Location :
Chennai
Experience :
0  - 7  yr/s
Contact Person :
Sudha-9176942798
Venue:
Sutherland Global Services
45, Velachery Rd, Velachery,
Chennai, Tamil Nadu 600042
Landmark : Opp to Prashanth Hospital
Skills :
MS Office, MS Excel, MS Word, Analytical Skills, Problem Solving Ability, Positive Attitude, Presentation Skills, Good Communication Skills, Pleasing Personality, Spoken Languages, English
Salary :
1.8 - 3.5 Lacs per annum
No. of Job Positions :
50
Reference Code :
Sutherland (80574) - Posted on 30-11-2016
Job Description
International Voice Process -Fresher/ Tenured

Description- Customer Support ( Sales & Retention )
Respond to Customer inquiries and problem escalations
Provide excellent customer service to our customers
Retain the customers with the customer service offered
Edify the customers on the various plans available and the support that can be provided.
Cross selling and Upselling products based on customers varied needs

Description - Technical Support
Handle the inbound calls pertaining the technical issues
Remotely resolving the issues
Should have good knowledge in Windows and basic knowledge in Networks
Build sustainable relationship with the clients and solve their issues with minimum TAT
Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team
Exposure to any monitoring/ ticketing tool

Requirement :

Looking for both UG/ PG. (in any discipline).
Fresher are welcomed.
Candidates with excellent communication skills.
Experienced candidates in Customer support/ Technical Support also apply.

Benefits :
Cab facilities
Excellent Growth
Huge Incentives

No. of vacancies: 25

Job location : Chennai

Salary: Upto 4LPA + Incentives

If interested please contact Sudha (HR) on 9176942798 - Call/ Text/ Whatsapp

Venue :

Sutherland Global Services
45, Velachery Rd, Velachery,
Chennai, Tamil Nadu 600042
Landmark : Opp to Prashanth Hospital

Mention " Sudha " on the top of your resume.
Candidate Profile
Looking for both UG/ PG. (in any discipline).
Fresher are welcomed.
Candidates with excellent communication skills.
Experienced candidates in Customer support/ Technical Support also apply.


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