To Answer queries/ resolve problems of customers through Inbound calls and if required up sell/ cross sell.
Attend inbound calls of customers with regards to give or take information.
Ability to up sell/ cross sell.
Ability to understand what makes the customer tick.
Implement all feedback given by Supervisors.
Questions team leader or manager to obtain full understanding of what information is being requested.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Manage length of calls.
Key KPI to be delivered by the role:
Service levels and quality of resolution provided for service requests processed.
Nil Repeat requests(Calls/ SMS/ Emails etc)
Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
- Good typing skills (Quality & Speed)
- Good communication skills
o Ability to handle telephonic conversations
o Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension
- Note: - we have openings for optional languages like Kannada, Malayalam
Tamil, Marathi, Assamese.
Role based competencies:-
- Customer Focus
- Speed and quality of resolution
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress
- Good problem solving skills
- Continuous learning ability
Work experience: Freshers
Educational qualification: 12th Pass/ Diploma
Age: 18 years onwards
Working Hours for the process:
- Process timings Rotational shifts (Including night shifts)
- Weekly Off - Rotational
Direct walk-in to the below mention address
Walk-in timing is 9am to 1 pm from Monday to Friday.
Carry updated resume and one passport size photo.
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round
TATA BUSINESS SUPPORT SERVICES
Vijay Sai towers 7th Floor
Above Reliance Digital show room
Opp BJP party office Kukatpally Hyderabad.
Contact num:- 040-66951995.
Excellent Communication skills in Hindi and English are Mandatory
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