| Executive ¡V Customer Care |
| Company |
Master Trust |
| Job Location |
Noida |
| Experience |
0 - 3 yr/s |
| Contact Person |
Sajeev Sasidharan
Barakhamba Road, CP
Delhi
9891351518 |
| Skills |
Communication Skills, Pleasing Personality |
| Salary |
Upto 1.5 Lacs per annum |
| No. of Job Positions | 25 |
| Reference Code |
Executive ¡V Customer (41018) - Posted on 04-11-2009 |
| Walk-in Interviews |
Permitted |
|
|
| Job Description KEY RESPONSIBILITIES:
* Handling calls regarding various
queries and maintaining relationship
with them. Getting these queries
solved through coordination with the
respective department, Branch or sub-
broker.
* Providing account information.
* Product/ Process Query handling
* Coordination with all Departments.
* To explain the clients about various
investment products and solving
their queries.
* Responsible for educating on
services offered.
* Ensure maximum resolution on phone.
* Complaint logging, tracking and
closing. Solve customer disputes and
queries.
* Cross-selling the new products and
policies.
* Process improvement. Identify steps
in work processes. Identify
improvement opportunities and
propose timely suggestions.
* To escalate the complaints to the
concerned Manger and coordinate for
early settlement of the same. |
| Candidate Profile The candidate should be a graduate with good communication skills, Basic Computer Knowledge & Presentable.
Should have experience in Stock Broking. Knowledge of RMS, DP Operations, A/ c Opening and Client query handling. |
