* 3-5 years of experience
* Process and infrastructure ownership
* Managing teams
* Providing issue resolution support
* Meeting SLA
* Timely escalation for unresolved items
* Root cause analysis and preventive actions
* Product Training to team on the patches and upgrades on continuous basis
* Coordination with development team for issue prioritization and patch release
* ERP support
* Handling multiple large accounts
* Real estate domain knowledge will be added advantage

* Experience in handling multiple big accounts desirable
* infrastructure set up knowledge
* Leader material
* Excellent communication skills
* Issue analysis and prevention activities
* Exposure in supporting products in Microsoft platform