Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes/ Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX.
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes
0-4 years
Any
50% for the highest degree held
Full time course
No part time education
Through recognized university only
At least 1 year in a company
24*7
80% night shift