Handling incoming queries via phone/ email/ chat.

Follow up with respective departments for query resolution.

Ensure quick and complete resolution of query raised.

Come up with ideas for reducing turnaround times for customers and be part of process improvement teams.

Demonstrated focus towards client retention and customer delight.

Candidate should be ready to work in day shifts.

The ability to identify and resolve customers problem.

Good listening skills.

Excellent written, oral, and presentation skills.

Candidates should be able to clearly articulate the problem and provide quick solution on the basis of product knowledge.

Basic computer knowledge with reasonably good typing skills