Responding in a professional and courteous manner to customer inquiries
Responsible for handling phone calls (Front Office)
Effectively handle customer inquiries and complaints based on established contact and operations standards

Interpreting and resolving customer issues and questions

Consistently meet individual and departmental performance standards and goals

Coordinate with other departments, provide feedback and status reports regarding problem identification and resolution.

Ability to speak fluent English and Hindi
Excellent verbal communications skills,
Strong conflict resolution and negotiation skills
Outstanding written communication skills, including spelling and grammar
Ability to set priorities, plan, and organize work
A strong drive for customer satisfaction
Team player
Analytical and problem solver - Ability to analyze complex situations and identify a resolution
Excellent interpersonal skills
The ability to adapt to changing priorities in a fast paced environment
Proficient in Windows environment, e-mail, word processing and typing