(Level 2 Support Engineer Mobile Enterprise GPS Location Services) Experience: 1 year Roles and Responsibilities: Monitor and Resolve Level 2 support issues related to XORA Mobile Enterprise Applications. Troubleshoot, test, & debug software applications. Coordinate strategic testing activities with engineering teams for new builds & deployments. Document activities such as specific test, problem, or solution descriptions and contribute to Xora's knowledge base and FAQ. Create Knowledge Base Articles/ Technical Notes Assist customers/ CSRs in installing, upgrading, and using Xora applications. Work with customers & third party vendors to integrate applications to suite customers' business requirements Monitoring the application manually & look at error log files to analyze issues further Recognize and escalate difficult technical issues to IT operations, and Engineering Department Liaison between engineering, and technical support operations Additional Requirements Experience in wireless industry in supporting server side technologies is a big plus Experience in understanding Networking Protocols, Mobile Communications is a plus Good to have C/ C++ development experience. Working experience with Global cross-functional support Teams.

Qualifications and Experience BE/ BCA/ BSC (Computer Science or Telecommunication or similar) from a reputed university with good academic record 1 year Technical Support experience in handling software products The candidate should have extensive experience in examining, investigating and solving dynamic software problems. Proven ability to meet designated deadlines and professional business practices and demonstrated ability to handle multiple support requests. Good interpersonal communications combined with diplomacy in coordinating support efforts Knowledge and Technical Skills (Mandatory) Requirements Hands on Experience in using Java, J2EE and Oracle applications Experience and understanding Application performance measurement and tuning and database access. Excellent debugging and problem solving skills. Working knowledge of JDBC, SQL, and RDBMS